- Free Wifi
I stayed at this hotel back in October ‘17. Upon review of my bill, I noticed that I had been overcharged by $6.06 for occupancy tax for one of the nights. All the room rates were the same, but for some reason, one of the occupancy tax charges was 51% more than the other night. I contacted them, and they fixed it. Then, 2 months later, on Dec 26, they recharged me the $6.06 without warning. Not only had they done it in error the first time, but they did it again! I then called the hotel and they gave me some lip service about how it was actually accurate, at the 51% surcharge, the first time and how what I was trying to do was ‘illegal’ by questioning after the fact. I’ve stayed at this hotel for over 20 nights over the past years. Never again!
Thank you for sharing your feedback cancelushazel. We are very sorry for the confusion with the billing. I forwarded your concern to our Accounting Manager who assured me the issue was resolved. We are confident we can exceed your expectations in the future. Please contact me personally at email@example.com the next time you are in Minneapolis.
This Hyatt Regency on Nicollet is downtown, close to the conference center, close to bars and restaurants and sports stadiums. Connected via the skywalk bridges, this hotel also has one of the best gymnasium offerings I've ever seen. Basketball court indoors, pool, and spa facilities to boot. Nice staff, open lobby and restaurant/bar onsight as needed. Rooms were comfortable.
Thank you so much for sharing your experience with us Jeremiah W! We are so happy you enjoyed your accommodations. We look forward to seeing you again soon!
We stay at the Hyatt Regency every time we go to Minneapolis. Rooms are clean & some have great city views. The price is usually low compared to other places of similar quality in the area. Staff are friendly, helpful, & respectful of your time & privacy. The location is nice for walking around the Nicollet mall area. Close to great restaurants.
Thank you Nichole H for your wonderful review and kind words about our staff. We think they are pretty wonderful too! Please come back and see us again soon!
This was my last business trip of the year and I must say I finished on a high note. The hotel has wonderful views of the city. The staff is professional and seem to genuinely care for their guests. The location is most convenient as a base to explore the city.