Stayed here in December 2012 and had a bad experience with no housekeeping (desk person said the cleaning staff was 'off' for the Xmas holiday). Against our better judgement, came back again June 14-16 for family graduation. Due to the no housekeeping in December, Saturday morning around 10am I called the front desk and asked if they had housekeeping services working today as we wanted our room serviced. Desk person who answered said yes housekeeping was working and we would have the room cleaned. We left at 10:30am and even saw the housekeeper in the hallway by the room next to ours. Fingers crossed. Nope. Came back to room at 10:30 pm and everything was as we left it. Sink in room was leaking so badly that water was running off counter onto carpet so all towels in room were wet. Hubby went to desk to get more towels and ask about lack of housekeeping, unprofessional desk person did not care at all, didn't even make fake, token offer to look into it. Even tho it's a pain to drive 30-40 minutes away from family, next time we will drive to Brainerd to stay in a national brand hotel with professional staff who are accountable for their actions.
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