My boyfriend and I travel and camp a lot so when we travelled to Malaysia, a night in the rain forest was a no-brainer. We are not fussy people and fully expect to be pummelled by bugs, no wi-fi and endless rain. We are used to roughing it out, but we decided to splurge on this experience. We booked the Glass box 1 for the first night and mud hut for the second night. While I think the idea of this place is appealing, the execution is cheaply done.
Our glass box had dirty sheets, dead bugs were simply swept the the corner of or room, and the amenities were sparse. The outdoor shower was unkempt an mouldy, the light was not working so we had to use our own torch.
The mud hut smelled so damp and the smell clung to our clothes. Again, the bathroom was mouldy, the floors blackened with dirt and the finishing of the structure itself was shabby - plastic bags and tape to cover up holes.

No towels were provided and when we asked for them, the staff acted surprised as to why we would need them.

There are no amenities to speak of - bar a small fridge.

The environment was loud throughout the night with rich teenagers using the "retreat" as a party spot.

They staff are stand-offish.

They gates shut at 10 pm and when we wanted to leave to explore or go for dinner, the staff kept reminding us that they will not open the gate if we broke curfew.

The pool area has no places to sit, except metal-cage-type postmodern looking excuses for "chairs" that felt like sitting on barbed wire.

Overall, the concept of this place is so damn good, the location - stunning! But what they've made out of it isn't even worth half of the price they are charging. Save your ringgits and spend it on a fancy hotel.

I had been wanting to go to Sekeping Serendah for a long time and finally had the occasion when some overseas friends came to visit KL. We chose a Thursday night as weekends are typically booked out. Unfortunately the experience did not live up to our expectations. The booking process is very confusing. There was no information on check-in time so we planned to go after dinner but were called by the property at 7pm asking us to make our way because the caretaker was waiting for us. The property did not provide towels, over bed sheet (under bed sheet only) or any food whatsoever. For the price we paid we felt it was not acceptable. I understand they cater to a lot of small groups who bring their own food but what about tourists who simply want to experience a memorable night in the jungle? Besides these points related to service/hospitality the property is gorgeous, very interesting architecture and great pools!

I loved the experience staying in an open-air lodge with Sekeping Serendah. Not difficult to locate with mobile apps, the outdoors are well-maintained, pathway feels a lot convenient to walk at night. They have two swimming pools, I loved the one with water coming from the waterfall, no chlorine feels more natural and quieter. The other pool comes with the concept of infinity pool, more crowded and with chlorine, but this opens until night time. We failed to locate them for night swim because all we seen was nothing but darkness and we didn't see any signage.
If you are not an outdoor person, avoid coming here. Reality comes when the dark arrives, where everyone needs lighting, so does the countless night flies going all around us for lights.
Water supply need to be fixed immediately considering the price we paid, it was so serious when we turn the tap and nothing comes out by that very morning. We left unbathed after whole night of sweat barbecueing and the humid in Serendah.