Thank you for sharing your comments on booking. We work to make our Hospitality a special ingredient during your stay.
Reading your comment, I am sorry that the choice of your purchase was not the right one. In all the advertising channels of the hotel the location and concept is mentioned. It is a hotel on a hill in the middle of the jungle with a high degree of humidity, located in a jungle environment, the concept of the rooms is mentioned and there is also visual information in photos: "Jungle environment. Suites with thatched roofs. Property with sustainability efforts. An area in the middle of the jungle where the jungle generates humidity, heat and is characterized by a diversity of insects such as ants, flies, butterflies and stick insects, among others". The concept of the hotel as mentioned "thatched roofs" generate at all times the crumbs of straw and are distributed in the highest areas inside the room. During your purchase process the hotel automatically generates a confirmation message to your email address mentioning recommendations on the type of access you have to the hotel, the area surrounding the hotel location and other recommendations. You have the option to contact the hotel for further details about your purchase and service details during your arrival. Within our attention and hospitality we were always attentive to your requirements, and until the day you decide to leave, you tell us about the situation of "cleanliness, the bed and everything you indicate" at that precise moment we offered you our full support to reinforce these incidents generated by the environment where the hotel is located. We were unaware of their dissatisfaction when on several occasions our team of collaborators asked them if everything was in order. If your dissatisfaction was the wrong choice of purchase (Sayulita destination) we regret that the jungle environment has generated all these incidents in your stay and that the people who visit Sayulita generate a perception for you about the beach, the town and its customs as you list in your comment.

Regards
Ruben Leon
General Manager

We appreciate your comments, our job is hospitality and we regret that the choice of the destination and the hotel was not the right thing to do.
In all the advertising channels of the hotel the location and concept is mentioned. It is a hotel in a colima in the jungle, the concept of the rooms is mentioned and there is also visual information in photos. The concept is very obvious. There is even mention of some rooms overlooking the bay that can be seen in the photos: "Jungle environment. Suites with thatched roofs. Ocean views. Rooms with mountain and garden views. Property with sustainability efforts".
Upon completion of your Non-Refundable purchase, the hotel automatically generates a confirmation message to your email and again mention recommendations on the type of access you have to get to the hotel, the area surrounding the hotel location. You have the option to contact the hotel for more details about your purchase. We are sorry to hear that your purchase decision was not the right one.
Regards
Ruben Leon

Hi Dylan
Thank you for sharing your comments, they are very important to us. We are happy to know that your experience in our hotel has been fantastic. We appreciate the opportunity to allow us to be your host.
We hope to see you back soon.

Kind regards,
Ruben
General Manager