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“Great room, great price, awesome view and exceptional staff!!!” 5 of 5 bubbles
Review of Capitol Plaza Hotel & Convention Center Jefferson City

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Capitol Plaza Hotel & Convention Center Jefferson City
Ranked #3 of 13 Hotels in Jefferson City
Nixa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great room, great price, awesome view and exceptional staff!!!”
5 of 5 bubbles Reviewed 10 January 2012

My wife and I stayed in July 2011 and were so thrilled with the experience we brought the whole family to stay over Christmas. The Executive Suite was beautiful and allowed us to seperate the children from the adults while still maintaining security and safety. The staff at this fine hotel are completely interested in making you comfortable and happy. This will be our place to stay anytime we come home to Jefferson City for a visit. Thank you for 2 awesome experiences in 2011.

Room Tip: The executive suite is the best value for any family!!!
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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608 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
midwest
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 5 December 2011

We just stayed for 2 nights here. It's got a beautiful waterfall in the atrium. We felt our room was clean but the bed was actual torture. The mattress was like a cement slab and it had 4 of the smallest, hardest pillows we've ever seen. Think the size of a travel pillow. My husband asked for 3 more and we received them promptly but they were, of course, more of the same. We both hardly slept and woke up the next day with terrible back/neck aches. And, the bathroom is very small. 2 of us could not be in the bathroom getting ready at the same time. The door comes within inches of hitting the toilet when you open it. No Fridge if you like having those available.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank stamping1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jefferson City hotels

Conception Junction
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 November 2011

Stayed one night for a conference. Room was fine, clean, except for some hair in the shower. No bugs. Glad to have free underground parking.

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank msj5674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, MO
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 6 November 2011

We recently stayed here for a professional association conference. We were put in 3 different rooms due to the following: First, we were in a room prepared for someone else (who hadn't yet checked in), but rather than move that person, we were told to get our things and move to another room. Our next room was so smoky that we couldn't stand it, it hit like a ton of bricks when opening the door. Our third room was acceptable.

As we settled in for the night, our heat didn't work (we were told it just takes a long time on the 9th floor, but at 4:30am, it was down to 66 degrees in our room), one of our TV's didn't work, the internet service was out of commission on the 9th floor. Our room didn't have an iron, we had to request one.

Finally, we asked for a late checkout. We were told that no rooms were available so that couldn't be accommodated. So instead, I offered to pay for an additional night. Well, in that case, we were offered to stay in our same room. How could a late checkout not be accommodated by paying for an additional night in the same room was possible??

Our professional association must consider moving to another hotel, even if that means going to Columbia or Lake of the Ozarks, this place is awful....would never stay here again. If I ever have to be in Jefferson City again, I'll drive in every day before I subject my family to this again.

Room Tip: Just don't stay here, go anywhere else.
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  • Stayed November 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Spfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
candy c, Front Office Manager at Capitol Plaza Hotel & Convention Center Jefferson City, responded to this review, 18 November 2011
We appreciate that you took the time to comment on your stay at our hotel.
We apologize for the inconvenience of having to move your room. It is not our policy to move a guest and not something that should have happened. Be assured that this is something that I plan to address with my front desk team.
As of November 1, 2011, our hotel became completely nonsmoking. We hope that this will please the majority of our guests.

Here at the Capitol Plaza Hotel we pride ourselves on our customer service. The deficiencies you experienced during your stay were unacceptable. We have shared your comments with all the departments involved and taken steps to ensure that these service snags do not repeat.

We understand why you would prefer to not stay with us again based on your experience, however, we would like the opportunity to offer you an improved experience at the Capitol Plaza Hotel. Our hope is that after your next visit we would become your hotel of choice. Thank you again for your comments. They have been valuable to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 2 November 2011

I stayed here for a conference and didn't experience any of the problems mentioned in other reviews. I messed up my reservation (booked the wrong days!) but had no problem fixing it and getting my conference rate at the front desk. The entrance opens up to a large atrium style lobby. My room was clean and fine, temperature was fine, bed was comfortalbe, I was able to work at the desk in the room. The food served for the conference was quite good actually. Breakfast was served buffet-style and was totally good and the luncheons were quite nice, though I can't remember now what I had! It is a 'cookie cutter' hotel, nothing exciting, does need updating. It is a short walk to the main street of Jefferson which has the beautiful capitol building, some shops - a must see is the governor's mansion. A great place to have an Italian dinner is Madison's! Cute place, great service, reasonable prices.

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank SFCupCake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Capitol Plaza Hotel & Convention Center Jefferson City

Property: Capitol Plaza Hotel & Convention Center Jefferson City
Address: 415 W McCarty St, Jefferson City, MO 65101
Phone Number:
Region: United States > Missouri > Jefferson City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Jefferson City
Price range (per night): RM402 - RM639
Hotel Class:3.5 star — Capitol Plaza Hotel & Convention Center Jefferson City 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Visit Missouri's capital city and experience its rich history and great entertainment options. Enjoy first-class accommodations in recently renovated guest rooms appointed with all the comforts of home, including wireless Internet access, luxurious new bedding, and USA Today available complimentary Monday through Friday. With six room types to choose from, you'll find the ideal accommodations to meet your needs - whether you're in town for business or leisure. ... more   less 
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Also Known As:
Capitol Plaza Jefferson City

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