Four negative items to mention about my stay:
1) I was out of my room from noon to 5:00 PM. Upon my return at 5:00, I found my door propped open by the deadbolt. Much like when a housekeeper is in your room. But, no one was in my room. Luckily nothing was taken. My room was at the end of the hall, so it is likely that no one passed by to see the door propped open.
2) I tried calling the operator and front desk, but no one answered the phone. I tried twice with no answer. I had to leave for a business dinner, so I gave up.
3) Upon check out the next morning at approximately 5:45, I informed the front desk person about my door being propped open so that anyone could have walked in. He simply gave a grunt and shrug of his shoulders. I told him that he should inform the housekeeping manager and he agreed. There was no effort to apologize or follow up on this issue.
4) The thermostat was worthless. I put it on auto. The fan never shut down and the desired temperature (72 degrees) was never reached. I did not bother to inform anyone about this.
The rest of the hotel was fine. Clean and orderly. The restaurant was fine. But, given the issues above, I can only conclude that the employees are poorly managed.
I needed to stay at this hotel because my employer has a contract with the hotel. I would never stay here if I had a choice.
- Official Description (provided by the hotel):
- Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment. ... more less
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- Also Known As:
- Intercontinental Kansas City At The Plaza Hotel Kansas City
- Kansas City Intercontinental
- Fairmont Hotel Kansas City