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All reviews quiet stay yogurt next morning room was clean get away stayed here toilet motel ozarks lodge lake
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Reviewed 15 July 2018 via mobile

We checked in and our room sheets had make up stains on it so we called and got new sheets. It was advertised under our booking “free continental breakfast” but after we got there it was a sign saying it was no longer valid after June 2018. We went to discuss the issue with staff to no avail. We went back and noticed another family was being served bagels, fruit, etc and we asked how they were being accommodated and we weren’t. We were told that that family had a different situation which we are still trying to figure out.

Stayed: July 2018, travelled with family
2  Thank bebsieboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Check in was quick and the lobby/ guestroom was very clean and modern which made our stay comfortable. The rest of the property like the pools were kind of basic but we still enjoyed the amenities. Good food served at the restaurant on the lake. The free breakfast is only on weekdays on weekends there is a charge of you want to eat their breakfast. All in all a good hotel if you’re in the area

Stayed: July 2018, travelled as a couple
Thank anthonyh098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris A, General Manager at The Lodge at Port Arrowhead, responded to this reviewResponded 10 July 2018

Thank you for staying with us! We appreciate your business and feedback. We take pride in customer service and guest satisfaction. We are glad to hear you enjoyed the amenities and the restaurant. If you need anything at all please let us know. We hope to see you again soon. Thanks again for staying with us.

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Reviewed 24 June 2018

This is an old motel that was updated recently but unfortunately still shows signs of age. While the room boasts excellent beds and comfort, the bathroom leaves a lot to be desired. It unfortunately has not been updated to current motel standards. The tiled floor, tub and fixtures scream 1980’s. The water pressure is anemic. Although Trip Advisors website claims their is free continental breafast there is in fact none offered. You must walk severa hundred yards away to a 12 dollar per person buffet. Good luck in bad weather or you have difficulty walking. Avoid this place and look elsewhere.

Stayed: June 2018, travelled as a couple
Thank Driline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris A, General Manager at The Lodge at Port Arrowhead, responded to this reviewResponded 29 June 2018

Thank you for your feedback and we appreciate your business. We are excited about our renovations and looking forward to more in the near future. A lot of hard work went into bringing Port Arrowhead back to life. A lot of internal renovations to improve the property took place as well. The bathrooms are not completely renovated yet but are clean and comfortable for our guest. We offer a free continental breakfast Monday through Friday and offer a $12 breakfast buffet on the weekends which was highly requested form our guest. Our high demand summer months a full breakfast is very much popular. We will take all your feedback in consideration to improve our property. I do apologize for any inconvenience you had during your stay. I assure you we work hard everyday to improve the property. We take customer service and guest satisfaction very serious here. We hope you come back soon and if you need anything at all please let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018

Hotel has been updated recently. Freshly painted, very clean. Staff were very friendly.
But, it seems to be designed as an overnight stay place at best. This is a resort destination where many people stay numerous days.
There is no closet to hang clothes, just a rack on the wall.
One luggage rack and a desk to put stuff on.
No chairs, it gets old laying in bed all the time.
Bath is quite small, no security bar in the shower.
Nothing about hanging your towels up if you want to reuse it, there was no place to hang them except the shower curtain rod.
Breakfast is very minimal.

We were there on a busy weekend but the first morning housekeeping only made the bed. No change of linens, even the bath mat was still wet the next evening.
Second day we came back to room after everyone had checked out and only 1 other car in the parking lot, housekeeping had never even been in the room!

As an overnight place to stay, you'll be OK but don't expect much. It is clean .

Room Tip: Ours was at the front and it was noisy when the hotel was packed but many rooms face the front parking lot.
  • Stayed: May 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank donnarahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris A, General Manager at The Lodge at Port Arrowhead, responded to this reviewResponded 9 May 2018

Thank you for your feedback and we appreciate your business. We are happy to hear you enjoyed the staff and you appreciated our clean property. We will take all your feedback in consideration to improve our property. I do apologize for any inconvenience you had during your stay. We will assure you we work hard everyday to improve the property. We take customer service and guest satisfaction very serious here. We hope you come back soon and if you need anything at all please let us know.

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Reviewed 7 May 2018

To be honest this is a good value hotel that's close to being very good, but not quite there. We stayed two nights for a wedding in the Ozarks during which there was also a car show going on nearby. The car exhaust rumbling (early morning - old guys with their treasures!) was a bit more than usual, but I really can't blame the hotel for this. The rooms have recently been remodeled and the beds are quite comfortable. The small bathroom/shower was truly adequate (and clean). The clothes rack (no closet in the room) had 2 hangers and the iron/ironing board "hanger" was missing the iron/ironing board. For us, it was fine as we didn't need it. The TV was new and very nice with a good number of stations. In the morning breakfast was offered and had coffee (a step up from the room's coffee), juice, breads, granola bars, oatmeal, apples/oranges/bananas, cereal with milk, frozen waffles, yogurt and a pancake machine. The 2nd days' breakfast we were there also had chocolate muffins that were excellent; fresh, moist and very good...wish the bunch of colleges kids the first day wouldn't have eaten them all!! The pool area was very nice and clean with "garage doors" that allowed the outdoor deck to be a part of the pool. There also was a cozy area near the pool with tables and chairs under a tree for shade that was a plus. Staff was very friendly that we encountered and we feel the value for the money was worth it. It's a nice place, not perfect, but nice.

Room Tip: Ask for building 3 as that is away from the main parking lot. Or, ask for a room on the other side of the parking lot in building 1 or 2.
  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Lincoln_husker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris A, General Manager at The Lodge at Port Arrowhead, responded to this reviewResponded 9 May 2018

Hello, Thank you for your feedback and we appreciate your business. We definitely had a busy weekend during your stay. We work hard everyday to ensure the best customer service and guest satisfaction we can on a daily basis. I do apologize for any inconvenience you had during your stay. We have a great product here and want to ensure you enjoy it on all levels. If you need anything from let us know and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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