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“Not Good on Service”

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Quality Suites St. Joseph
Ranked #9 of 12 Hotels in Saint Joseph
Reviewed 7 September 2017

We stayed here to attend the Chief's training camp so we could go early in the morning. We spent 2 hours on the road to get to the hotel and be checked into a room that had not been cleaned. The room smelled and when requesting a new room the front desk agent assisted everyone in line as we (me, husband, and 5 children waited in the lobby. They told us they would put us in a Suite as a compensation for the wait and they did not do so. The only thing that was a plus was the breakfast in the morning but the service is horrible. I would of expected more seeing they know most of the people there were for the training camp and drove from out of town. I will find another place to stay and you should too!

Room Tip: Go to another hotel/motel for sure!
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 174 reviews

Reviewed 22 August 2017

This hotel is drab in every sense from the facility, dated and dusty, to the poor staff, who seem to be unable to assist their guests. It seems there is some owner that restricts their ability to help in anyway. We were price gouged in a most blatant way, a snail mail letter stating that the reservation had been cancelled. After a call to the hotel, there was a room available but for significantly more money! Then there was a dirty sheet and an early morning fire alarm! I could go on but that should be enough!

Room Tip: Don't stay here!
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank jentaylor39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

First impressions was 'they really need to get new luggage carts'! Duck tape holding it together and pushing/pulling almost took of the metal bars!!! The carpet is all stained in the room but other than that it seems clean. The beds are ok, nothing more then one night though. Next door to Cracker Barrell, which is always good food!!

Stayed: August 2017, travelled on business
Thank Andithenana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

Upon arrival, check in was easy and quick. Front desk was very helpful. We headed for our room and changed to take a dip in the hot tub. No hot tub. Alright we'll take dip in the pool. No dip in the pool as it was chili. Back to the room. Room was really pretty good. We decided to walk to a local steakhouse/BBQ joint for dinner. As you walk around the property you can see it has been neglected. Fence down, landscape brick broke,...
After dinner we thought we would sit outside to enjoy an adult beverage in the nice evening. No place to sit outside. Went back to our room.
Shortly after 10:00 pm, the fire alarm went off. Everybody outside. Thankfully it was a nice night. Some kids near us were joking about one of them pulling the alarm. Approximately15 minutes later the alarm quit and everyone walked back in.
Hotel is along the interstate so there was some road noise but not bad. Breakfast was typical hotel breakfast. I did appreciate that the eggs and sausage were warm.

Room Tip: Try to get a room that is on the west side of the hotel away from the interstate.
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  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank LiveEachDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017

I've been on tripadvisor for nine years, and I've never given out a one star review to a hotel. My family is not exactly what you would call high-maintenance, and we're willing to give most motels the benefit of the doubt. That changes now, unfortunately.

I wasn't going to bother writing a review for this place, but I see that there have been a few others who have suffered a similar fate as we did. My extended family needed to reserve a block of rooms this summer for three nights. (We ended up with about 10 rooms altogether). When we started booking the rooms about six months ago, we had no problems -- the former manager was very helpful, and when *they* pointed out that the internet rate was a little bit lower, she even offered to price match for us.

Fast forward a few months, and there are a few new folks running the show. Some of my relatives who booked in the spring started getting a harder time. Not only was the lower room rate suddenly taken away, but more than one person was told that she wouldn't even get the price that was agreed in the initial contract.

When we did sign the contract, it also stated that we would pay extra to reserve a conference room for all three days. Imagine our surprise when we were notified one week in advance that the room would no longer be available. When we balked, we were told that we "did not meet the terms of the contract"... although it was not very clear *what* the actual issue was.

So here is my recommendation: If you are a single family and only need one room, you'll probably be fine. They seem to be able to handle this. If you need more than one room, be prepared for confusion and delay. And if you need a block of rooms, heed the warning of this review (and the other recent similar reviews!!!).

  • Stayed: June 2017, travelled with family
    • Service
1  Thank AverageGuy999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites St. Joseph

Address: 917 N Woodbine Rd, Saint Joseph, MO 64506-3003
Phone Number:
Region: United States > Missouri > Saint Joseph
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Saint Joseph
Price Range: RM353 - RM482 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites St. Joseph 2.5*
Number of rooms: 65
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Also Known As:
Comfort Hotel Saint Joseph
Comfort Suites Saint Joseph
Saint Joseph Comfort Suites

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