First sign this place was bad. The packs of shirtless teenage boys hanging around the parking lot, sizing you up as you walked into the lobby with your bags. Things only got worse. Air conditioning throughout the building was broken -- on a weekend when temps were hitting one hundred and more. Was told my only other option was another one of their hotels, a different name, several blocks away. Not an option for me as I didn't have a car. No key for hallway entry from dark, cement stair. Furniture was flea market. Blankets too, it seemed. Was afraid to sit anywhere. Window wouldn't shut. Had to call office to help. Towels were threadbare. Half hour after arrival, got an email from booking.com letting me know that the air in the hotel was not working and that if I preferred to book elsewhere, the hotel would refund my money. NEVER was told this by clerk at check in. I would have left right then and there otherwise. Air had been out for at least a week, by the way. Found this out from a hotel resident. Yes. Resident. The place is a transitional hotel for homeless. I left right away and found another place. Don't stay. here. City needs to shut it down. It's not safe. Not secure. Gross. Will NEVER stay in this brand hotel again. First and last experience with the brand.
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