Our room had a tub that would not drain, toilet that was not fastened to the floor and would not flush, etc. Everything was very outdated. We rented a room with two queen beds and they were full size beds that were very uncomfortable and one was about a foot taller than the other. We only had two towels in our room and 4 people. We had paid extra for two children. When I asked the front desk staff and eventually management for two additional towels and pillows, they actually full on argued with me. They did NOT want to provide enough towels for our party, or a few extra pillows. We paid in cash and the front desk person told us that the printer was "broken down", so we could not get a receipt upon check in. When we checked out, I asked for a receipt again and the lady asked me if we had paid because the compute showed us still owing for the room! They eventually claimed to have e-mailed me a receipt. It was never received. The manager was supposed to call me regarding our complaints. She did not. Nothing about our stay here was acceptable, much less enjoyable. Our friend stayed at the Riverfront Motel down the street. They said it was very nice and had great customer service. Head down there!
- Official Description (provided by the hotel):
- A full service lodge amid the pine and fir trees on the bank of the Clark Fork River with restaurant, motel, RV park & campground, lounge, casino, outside deck & patio, and bowling lanes. Displays of historic mining equipment, rock specimens, numerous photographs, ship models and airplane mementos are dispersed throughout the main lodge. Has served Thompson Falls, Sanders County, and Western Montana for: graduation exercises family and class reunions weddings civic and community meetings award banquets memorial services bicycle and motorcycle clubs fishing contests antique cars pilot meetings forest fire crews distressed family members Parking available for trucks, trailers, boats, and campers in our lot during your stay. ... more less
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