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Reviewed 9 October 2019 via mobile

The resort is easy to find and identify. As one turns the roundabout to go into Desaru proper it is the first resort on the left and it has turrets with little flags. It is like a fairytale castle. It even has its own water theme park.

The weekend I stayed here was fully booked, however, check in was efficient. The resort is huge but there is a multi-seater buggy to shuttle guests from the various buildings to the clubhouse which is the happening place. The only complaint I have is that the shuttle needs waiting for about 15-20 minutes although they tell you its every 5-10 minutes. At any one time there is only one buggy going around. Perhaps they could cut down the waiting time for guests by having 2 buggies going around cos I noticed that one buggy will be parked near the clubhouse while the other is going its rounds. So when I have an old person with me who has trouble walking it’s a hassle as she will be standing with us at the side of the road in front of our block and under the hot sun; and from our block the clubhouse was the other end.

It is fantastic otherwise - especially the night activities they take the trouble to organise for families. Dance and Zumba performance, lovely music with excellent sound system, and activities for children such as blowing soap bubbles.

There are various outlets but the one I especially like because of its superb service was the beachside restaurant serving Chinese / Thai cuisine - I forgot its name. It has a very good standalone male singer belting out nostalgic evergreens that simply suit the breezy environment by the sea.

Breakfast spread was exhaustive with wonderful selections and the seafronting outlet had many tables so there will never be short of seats. Speed of service was the essence and replenishment of food was efficient.

Surprisingly the service at the coffee house was laid back, where staff tended to crowd around and missed the attention required of them by guests.

Overall I enjoyed my stay very much. I have been here many times before and although there are many new and more glitzy branded hotels coming up in Desaru I will still be back because it is down to earth, personable and offers attention to detail.

Date of stay: September 2019
Trip type: Travelled with family
Thank YvonneLLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotusDesaru, Manager On Duty at Lotus Desaru Beach Resort & Spa, responded to this reviewResponded 10 October 2019

Dear Ms Yvonne,
Greetings from Lotus Desaru Beach Resort & Spa!

Thank you for your patronage of our Resort. We appreciate you taking the time
to rate and comment us on this site. We have forwarded your comments to the related
department and it helped shed some light on what we should improve.

Once again thank you and it would be our pleasure to host you again!

Best regards,
Suzana
Manager On Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2019 via mobile

First day breakfast and second day breakfast same situation plate not clear, many morning staff working at restaurant also not busy around 9am, service staff not rounding my table for clearing, please Improve your service,, thank you

Date of stay: October 2019
Trip type: Travelled with friends
Thank foodblogger909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotusDesaru, Manager On Duty at Lotus Desaru Beach Resort & Spa, responded to this reviewResponded 9 October 2019

Dear Sir/Mdm,
Greetings from Lotus Desaru Beach Resort & Spa!

Thank you for your patronage of our Resort. We appreciate you taking the time
to rate and comment us on this site. We have forwarded your comments to the related
department and it helped shed some light on what we should improve.

Once again thank you and it would be our pleasure to host you again!

Best regards,
Suzana
Manager On Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2019

We booked 2 rooms and DIY bbq set for the night. The stay was good and the staff are friendly. The room was spacious and comfortable. The bbq servings was big and the staff helped us setup the pit. Overall it was a good stay. Looking forward for another stay. Keep up the good work.

Date of stay: October 2019
Trip type: Travelled with family
Thank JayYajiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotusDesaru, Manager On Duty at Lotus Desaru Beach Resort & Spa, responded to this reviewResponded 7 October 2019

Dear Mr Vijay,

Thank you for choosing Lotus Desaru Beach Resort & spa as your holiday destination.

We appreciate your kind compliments and we are delighted that you had
a wonderful experience during your stay.

Once again, thank you for your patronage and we hope to see you again!

Best Regards,
Suzana
Manager On Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2019

First & formost would like to thank the management exp: Ms laksmi for the beautiful candle light dinner arrangement. She took all the trouble to cater the menu as requested by us. Food was awesome, extremely big portion. Ambient was prefect. The crew there was so attentive. Considering Lotus Desaru for your specia event I’m sure they will rock it. Thanks once again team.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank SaminyKsamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotusDesaru, Manager On Duty at Lotus Desaru Beach Resort & Spa, responded to this reviewResponded 2 October 2019

Dear Mr/Ms Saminy,

Thank you for choosing Lotus Desaru Beach Resort & Spa Sdn Bhd as your holiday destination.

We appreciate your kind compliments and we are delighted that you had
a wonderful experience during your stay.

Once again, thank you for your patronage and we hope to see you again!

Best Regards,
Suzana
Manager On Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019

Good and friendly workers. Very Helpful manager (letchumy). safest environment and clean rooms. Very affordable price. A lot of funs. Nothing to comment badly. All perfect . We had a wonderful night on 31st august

Date of stay: August 2019
Trip type: Travelled with family
Thank Karthik1401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotusDesaru, Manager On Duty at Lotus Desaru Beach Resort & Spa, responded to this reviewResponded 16 September 2019

Dear Mr Karthik,

Thank you for choosing Lotus Desaru Beach Resort as your holiday destination.

We appreciate your kind compliments and we are delighted that you had
a wonderful experience during your stay.

Once again, thank you for your patronage and we hope to see you again!

Best Regards,
Suzana
Manager On Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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