On July 15, nearly two weeks prior to my intended stay, I booked a hotel room in North Platte, Nebraska for the night of July 29. You can imagine my dismay when I arrived on July 29 only to be told by the receptionist that "We are contracted to the railroad and are overbooked. You cannot stay here."
I was traveling with my family, which included a pet and my daughter who has a medical condition that becomes unbearably painful if she travels for long periods of time. It was a Saturday night. I frantically called around, attempting to find another hotel room that accepted pets. Most were booked, and it took several calls before I was able to find suitable arrangements that were not entirely to my liking, but I had little choice.
I was frustrated that your hotel receptionist did not take my name or even apologize. She was turning away about half a dozen other people who looked tired and disgruntled.
As I mentioned previously, I booked this room two weeks in advance. I have never been treated so poorly and turned out into a thunderstorm in a city that I know very little about. I am quite disgusted with the service.
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- Also Known As:
- Oak Tree Inn North Platte Hotel North Platte