As many have experienced, we booked and confirmed and guaranteed our room directly with the Oak Tree front desk, informed them we would be an early evening arrival and upon arriving at 7:30 p.m. were told our room wasn't ready... and they had no idea when the rooms would be ready. AND then they did not have a room reserved/confirmed/guaranteed by or for us. What we were told by the lovely small hotel we did settle in was that Oak Tree has an arrangement with the railroad, and rooms are rented to railroad workers for their 8 hour sleep shifts. The lobby was filled with many (around one dozen) probably workers waiting for their rooms. Behind us in line were many other tourists who were also most likely also told "NO ROOMS FOR YOU" (said in soup kitchen voice). The front desk worker was harried and overwhelmed, not very helpful or polite. We would not recommend this hotel for anyone. Arriving after long hours of driving to this kind of situation does not make for easy traveling. Fortunately, we found a small family owned alternative (Husker Inn) that was equally affordable, a bit more into North Platte, and all turned out well.