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JW Marriott
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Reviewed 4 April 2021 via mobile

JW Marriott takes Covid seriously. Lots of protocols + caution. Top-of-mind w/all Staff.

No Concierge, which I find hard-to-believe given the scale of this resort. The Parking Lot guys like Todd + Cavin were both exceptional. Essentially advised us where to go + how to get there...

Hawthorn Grill offers good food/drink. Very good staff...

Our suite was spacious, clean + little dated. Perfect bed per Marriott standards...

Earl Grey Cafe (breakfast) has several hard-working servers but management only staffed 2 line cooks total on a Thurs am...

Well located about 20 mins from the strip + Airport. We would come back...

Date of stay: April 2021
Trip type: Travelled with family
2  Thank daroldmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese Sam, Marketing at JW Marriott Las Vegas Resort & Spa, responded to this reviewResponded 5 weeks ago

Thank you for staying at JW Marriott Las Vegas Resort & Spa. We are so glad that you came. Thank you for sharing your experience on TripAdvisor. We are glad that you had an overall great experience. We will work hard to continue improving our service. Hearing that you will return, is the best compliment and makes our day. Thank you!

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Reviewed 20 February 2021 via mobile

I still can’t figure out why Mr. Marriott let’s his name stay on this hotel. The rooms are run down, we had large water stains on our desk. The shower leaks so you have a constant trickle of cold water on your head during showers. The old style TV.
But the staff is worse, our check in was a mess as this guy didn’t care a bit. The worst experience was when we came back last night, the valet was MIA, as it was freezing and we had small kids with us we tried to leave the keys with the front desk, she had a complete meltdown screaming that she can’t take the keys. She offered zero help and was hugely offensive. I have over 800 Marriott nights and have never seen anything like it.

Date of stay: February 2021
6  Thank OriginalFritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Parsons, General Manager at JW Marriott Las Vegas Resort & Spa, responded to this reviewResponded 22 February 2021

Dear Fritz_the_1st,

Thank you for choosing to stay at the JW Marriott Las Vegas Resort & Spa and providing your honest feedback.

Our goal is to provide a world-class resort experience. Unfortunately, in your case, we fell short of that goal. We have shared your feedback with the appropriate hotel teams to address your concerns. The next time your travels bring you back to Las Vegas, I would be more than happy to personally assist you with your reservation s and accommodations to ensure you receive the level of attention and detail that you've come to expect form Marriott Hotels and Resorts.

Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

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Reviewed 15 February 2021 via mobile

Having been to several international JW and the LA Live JW, this one is subpar. It almost felt like an independently run hote but just franchise the name. Room and building is old, don’t have the luxury feel. It’s attached to a casino that’s off strip style and pretty packed during COVID, does not seem to have crowd control. However most people wear masks and your temperature is checked at some entrance.

Gym is open but no reservation is needed. Mask is not mandated in the gym so you would feel pretty unsafe when it gets crowded.

Would not recommend. Will try out element if staying in the summerlin next time.

Date of stay: February 2021
Trip type: Travelled as a couple
3  Thank GaryM486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latamara Mc Neal, Guest Services / Front Office at JW Marriott Las Vegas Resort & Spa, responded to this reviewResponded 16 February 2021

Thank you for your feedback regarding your recent stay at our resort. We take the safety and security of our guests very seriously. We have strict cleanliness, safety protocols, proper social distancing, and maximum occupancies in all areas of the resort that are to provide a safe environment for all guests. We certainly appreciate your time and feedback and look forward to welcoming you back to the JW Marriott Las Vegas Resort & Spa in the future.

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Reviewed 21 December 2020 via mobile

This is a great hotel! Even with COVID still very good. Staff working hard. Great rates! Casino is great golf on site. Restos not all open but those that are are very good. Rooms are spacious and beds very comfortable. We enjoy this place and will continue to return.

Date of stay: December 2020
Trip type: Travelled with family
2  Thank jasman79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese Sam, Marketing at JW Marriott Las Vegas Resort & Spa, responded to this reviewResponded 28 December 2020

Thank you for staying at JW Marriott Las Vegas Resort and for sharing your experience on TripAdvisor. We are delighted that you enjoyed your stay and appreciate you very much.

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Reviewed 14 December 2020 via mobile

We were in town because we had a death in the family. The staff especially Matt at reception were so wonderful to us. The property was great and even with all the covid restrictions we still felt comfortable and enjoyed all the amenities.

Date of stay: December 2020
Trip type: Travelled with family
3  Thank flightops1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese Sam, Marketing at JW Marriott Las Vegas Resort & Spa, responded to this reviewResponded 14 December 2020

Thank you for being a guest at JW Marriott Las Vegas Resort. We are so sorry for your loss. We are glad that you felt safe and comfortable during your stay at such a difficult time. We so appreciate that you took the time to write this review. YOU are wonderful. We will let Matt know that you appreciated him.

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