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Reviews (2,851)
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Traveller rating
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Reviewed 9 April 2021

Henry made sure we were safe and had fun. He was awesome. Highly recommend. Thank you for your time!!!

Date of experience: April 2021
Thank _sharafolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline R, Social Media at Sunbuggy Fun Rentals, responded to this reviewResponded 4 days ago

Dear Sharafolk,

Your birthday? WE LOVE BIRTHDAYS! If not your birthday please pass it on to Birthday Person and holla, THANK YOU FOR SPENDING YOUR BIRTHDAY HOLIDAY WITH SUNBUGGY! We think Henry is awesome too, and we sent this review to Henry and our management team. 5* reviews are serious business to Sunbuggy!

We hope the rest of the birthday trip vacation was just as wonderful and left you with many happy memories, to be savored over and over again.

We appreciate you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2021

This experience was SO MISLEADING we didn’t even make it out to our 9AM scheduled tour. When booking we were told after picking our time (9am - 30 min Chase) we’d be picked up from our hotel 10-20 min before hand. We didn’t get picked up until 9:10AM from our hotel.

Then on the bus we’re asked to fill out information and are told it will be another 25 min to the location. Mind you, it’s 9:10am for our 9am 30 min ride...so now we’re expecting to arrive at 9:35.

Then once the wheels are in motion the driver (Thank Goodness for him) tells us that our day will be a MINIMUM 4 HOUR DAY! This is Vegas...we clearly have reservations & other things planned for THE AFTERNOON that we would have never imagined would INTERFERE W A 9 AM 30 MIN RESERVATION.

Now, here’s where things get interesting. We get to the location where we speak to the girl at the front desk, asking why it’s 4 hours...she said we signed for it to say that we’d be gone for 4 hours. I was not having it...I read the fine print. My bf and I asked where? She proceeded to tell us we checked a box so I pull up the form and ask where? It just says to allow adequate time (SEE PIC ATTACHED). She then tells us no it’s there and then when SHE CAN’T FIND THE FINE PRINT OF IT SAYING TO BLOCK OFF 4 HOURS OF YOUR DAY... she goes to speak to her “Manager” and says we can reschedule or get a refund for it BUT THAT HER MANAGER REFUSES TO PROVIDE US THE SHUTTLE BACK...we are responsible to find our own way home after they mislead us. We decided to get the refund and then she just walks away.

We then noticed she started helping other people and we were like helllo! Do we get a receipt for the refund or anything? She goes “ohhh let me ask.”

We FINALLY get a receipt for the refund and it says that we were “too busy to ride.” No, you were just LIARS & did not tell us we needed to leave a 4 hour window open.

& to top things off...we walk outside to wait for our Uber & the 8am scheduled riders were just getting their helmets at 10:25am...

Terrible. Terrible. Terrible MISLEADING SERVICE & I would NEVER recommend this place to anyone ever.

Date of experience: April 2021
2  Thank Melanieee529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2021 via mobile

Henry was amazing! He made sure we had fun and that we were safe the whole time! And he offered to take our pictures and they looked great!!

Date of experience: April 2021
Thank ketteleneg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline R, Social media at Sunbuggy Fun Rentals, responded to this reviewResponded 4 days ago

Hi Ketteleneg,

We think Henry is amazing too - but don't keep us holding our breath! Please post a few of your Pictures by Henry on our FB page so that we can enjoy the smiles on your faces. Thank you for making Sunbuggy a part of your Vegas vacation and posting this 5* review. We appreciate your business!

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Reviewed 8 April 2021 via mobile

Chad safe. Was amazing. Really went out his way to make sure our experience was the best. Would definitely go back just because of his hospitality. We had a blast.

Date of experience: April 2021
Thank Captainflex81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline R, Social media at Sunbuggy Fun Rentals, responded to this reviewResponded 4 days ago

Dear Captainflex,

What a great name, are you the newest superhero? : )

Thanks for coming out to ride with Chad and letting us know that he provided you with a 5* experience. You had a blast? We do too! If it weren't for our guests, we wouldn't have nearly as much fun as we do in the desert. When you're ready to ride again, Sunbuggy will be here for you.

Thanks for posting!

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Reviewed 8 April 2021

Henry was an awesome tour guide! Fun, fast and safe experience. Kids loved it! Would definitely go back, but would choose longer chase. 30 mins went by too fast.

Date of experience: April 2021
Thank Jscheibs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline R, Social Media at Sunbuggy Fun Rentals, responded to this reviewResponded 4 days ago

Hi Jscheibs and kids,

We hear that a lot ... "the 30 minutes just went by too fast"! We hope that bringing your family out to ride with Sunbuggy, it created a lot of memories that will be talked about for years ahead... We also have 60, and 120 minute dune buggy rides and if you're up for the challenge of an all day ride, we have the Valley of Fire guided tour in Nevada's oldest state park and the free roam in Amargosa, out by Death Valley where you can challenge dunes. The Amargosa or Big Dune is a playground that covers about five square miles of dunes and dips, and its centerpiece is a peak that tops out at 500 feet. Are you up for the challenge? We think you are!

Wishing you and your family a safe, happy, healthy, fun 2021 and we look forward to seeing you again.

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