Just spent 5 nights at the Platinum. I would highly recommend it to families. Large suites, full kitchen, convenient location (close to strip, but away from all the hustle), free parking, very friendly and accommodating staff. If we ever come back to Vegas with our 3 kids, we’ll come back here for sure.

Booked in 3rd December for 9 nights Stayed in room 1408, I would not recommend anyone having this room or any room facing the mountains nor any room above floor level 10 if they wish a good nights sleep. ( this problem has been around for 5 years to my knowledge and they still have not rectified it)
Standards have fallen sharply, staff are incompetent and totally lacking in customer hospitality skills, Senior Management are incapable of resolving minor issues. Issues and requests are not acted upon and all in all this has been our worst ever stay at the Platinum and therefore we can no longer recommend it as a good place to stay, and would advise others not to use this hotel anymore until it can prove that its staff have been retrained and its standards improved.
Brief list of faults: (and this was just the tip of iceberg.)
Firstly upon arrival we were told that no strip view room was available even though we had requested one back on September 21st, You would have thought this was something they could sort out given they had 11 weeks to do so, but no they had not managed to do so and reluctantly we accepted a mountain view. ( biggest mistake we made)
Housekeeping was requested daily upon our arrival at reception and notes were taken, we were then phoned in our room on our very first evening to confirm Housekeeping was requested daily, we told reception before leaving hotel on our first morning at 8am for a day out that we would be back at 3pm and housekeeping could have access. Guess what?
your right it wasn't done, had to go back down to reception to get housekeeping to change towels, 2 days later housekeeping missed again and 3 days later missed again. 3 out of 9 nights missed. ( even though it was recorded on their own system)
The fan in the bathroom when turned off would generate noise from the roof fan bearings, also the air-conditioning vents in the Main bedroom and lounge would carry noise from the Air-condition units on the roof even when it was turned off, they did manage to fix the Bathroom fan but the aircon units were so noisy with the same problem that we requested a room change this is where the fun really started.
A very helpful member of staff by the name of Marlene,( the only one we had any time for ) found us a new room 1041 facing the strip, so off we went to our room and repacked all our belongings in 3 suitcases and multiple bags and off we went to 1401 only to be stopped by maintenance and told that we could not have that room as essential maintenance needed to be carried out. So off I went back to reception only to find that Marlene had gone home for the day and that she had been replaced by Denise, who on a good day I would describe as being the worst receptionist I have ever had the misfortune to deal with, her attitude was one of utter contempt that she now actually had to come off her phone and do some work. Her condescending looks and mannerisms were enough to put me off her but her attitude got worse and worse as time went by.
The first room she gave me was worse than the room we were in as it was on the 16th floor and the noise from the fans on the roof were worse than 1408, the next room she allocated was on the 12th floor tucked up in the corner next to the lounge and bedrooms were right next to 2 huge fans which was what we were trying to avoid and the final room which by this time I had lost the will to live was dirty and looked as if it had not been cleaned in a month and that safe was taped up with Sellotape which was a must for us.
I then went back to reception only to be told there was nothing else available, so I said how bad the situation was and if they were unwilling to find me a better room I might as well check out. So she checked me out there and then, No trying to be helpful or calling for a manager to assist, just a belligerent attitude of I don't give a damm.
I called the manager out and after he tried at least to have a look at the system moving forwards, unsuccessfully, I got him to reinstate room 1408 where I spent the rest of the vacation sleeping with Earplugs in at night as my wife did not want to uproot again.
going back to room 1408
neither plugs in the sinks would stay down they would pop up when you were trying to fill them with water, the bath plug leaked so, as fast as it filled it drained ( I fixed this myself by adjusting the plug setting) the refrigerator hummed and whined as loud as the Aircon units and to cap it all, the windows are that thin in the bedroom that you can hear every jet that takes off and passed the hotel.
Not once in our 9 nights stay were the carpets vacuumed as their was tinsel left from a previous occupant in the same place from the day we arrived to the day we left in our room and in the hallway ( this is something I have mentioned in previous reviews as a bad point which they still have not learnt from)
I also reported on day 5 to reception that there was no hand sanitiser in the dispenser in lift 3, when we left on day 9 there was still no hand sanitiser, so much for there enhanced cleaning policies when they cant even top up a bottle when told it was empty. People walked around the hotel freely with no masks on even though the hotels policy clearly states masks must be worn, no one was ever challenged
Never again will we use Platinum and based on my experiences neither should you.

This is a hotel that I have waited a long time to visit and the wait was well worth it. The check-in was seamless. We arrived early to the hotel and was still able to check in early. I booked the reservation directly on the price was as advertised when we checked in. I had questions about the terms and the person who assisted me was SUPER. He got everything squared away, described the suite and did and online upgrade.. Fantastic. This hotel has top notch customer service, whenever we called the front desk they picked up promptly and took care of business. The hotel facilities and suite were clean. The floor was quiet. The lounge food at the hotel was well prepared, delicious and reasonably priced The suite was very spacious with a nice view of the strip. The pool area was nice. If you want snacks there is liquor store just down the street and Ellis Island Casino is almost next door with good food and great prices, and also for upscale dining there is a Lawry's. The strip is within easy walking distance. I like this hotel is a breath of fresh air. No smoky smell, it is intimate so you can enjoy the hotel without the crowd. I highly recommend this hotel. I will be back!!