I am so sad to have to leave my first bad review. :(
I will be honest with you.. I "Won" this room on Hot wire. I am a strictly business traveler for the most part but love the gamble of Hotwire and Priceline once in awhile.
I had stayed here before and the rooms were ok, they tend to give you a Hotwire type room when you get one that way. ( By the elevator, view of parking lot, etc... ) but at least you actually get CHECKED INTO the room, unlike I did!
I had work to do so I did not get to the hotel until 10:00pm to get checked in as dinner ran late. My co worker and I took all my luggage to the hotel with the intentions of taking it to my room, dropping it off and heading out for a drink.
We got there and there was this longish line and we got to the back of it. There were these 4 men at the counter being waited on by a curly headed desk clerk and there was a women waiting on the others. There must have been some issue because the time it was taking was crazy! We looked at our watches and we had been in line for 45 minutes! The only line moving was the girls, but SLOWLY!
We were talking so I did not mind the wait, then I realized it was 11:00! And still 5 people ahead of us. An HOUR to check in? Really? So I went to the desk and politely asked how much longer, and got an exasperated " WHEN I AM DONE!" Hum.. a little rude don't ya think? So we waited 5 more minutes and realized how crazy this was to be waiting this long. So we left. I had to buy a new room across town as I was exhausted by now and just wanted to sleep. Like I said, I go to Vegas 3 times a month for Business ( I'm in the Wine Biz ) and you can bet I will not be staying at PALM PLACE anytime soon!
When I called "Cassandra" to get my money back she argued and said " It is not our fault that you did not SHOW UP! " Well sweet Casandra I DID show up and had someone with me to prove it. You can bet when I am in Vegas next Tues staying at Trump Condo's I will swing by to have a word with your manager. Maybe he can pull up the camera on that Tues and see what I was talking about! He will even see me leave the line and approach the desk oh so politely!
You should reconsider a refund when it is only 113.00 to save yourself the bad press that I am certain to spread with my peers! Not everyone is cheap when they come to Vegas, I spend plenty in Nine and Ghost Bar....
- Official Description (provided by the hotel):
- Palms Place Hotel and Spa is a full service boutique hotel. Comfortably removed from the non-stop action of the Palms casino, this tower is a study in elegance and relaxation.From the high-end accommodations to Simon Restaurant, Drift Spa and Rojo Lounge, Palms Place feels more like a home than a hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com and Agoda so you can book your Palms Place Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palms Place Hotel Las Vegas
- Palms Place Las Vegas