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Reviews (15,731)
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Reviewed 2 April 2018 via mobile

Is great location because you are close to everything is in the center of the strip and you have many options to walk around a eat, the hotel rooms are very clean and nice and the property is well maintained always

Stayed: April 2018, travelled with family
Thank Fernando L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We decided to finally take a family trip with our 8 month old baby so we chose the Bellagio as we were planning on staying in our room and ordering room service. When we finally got to our overpriced room it was not cleaned!! The view was fantastic though! The next day the electricity went out for almost 8 hours so we had no hot water, air conditioning or room service and the worst part was you had to wait in a long line to take the elevator to your room!!! No one came to apologise or even offer us another night. So we paid to stay in a hot room with no water!!! The service was horrible too one of the staff members rolled there eyes just because I asked him where we need to check in since we did it on line!! Not worth the money!!!!!

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with MGM Resorts International
1  Thank copand3blondes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Manager at Bellagio Las Vegas, responded to this reviewResponded 3 April 2018

Dear copand3blondes:

We would like to express our most contrite regret for the inconveniences encountered as the result of certain maintenance complications you endured during your time here at Bellagio. Please also allow us this opportunity to extend our apologies for the room readiness issues and service shortfalls you encountered. No matter the circumstances, at Bellagio we strive to always provide our guests with the best stays possible. It is clear we fell short of this goal in your case. We are grateful for your feedback and will work to better our performance across all fronts moving forward.

Sincerely,

Seth L.

Guest Services Specialist
MGM Resort International
Bellagio Hotel & Casino
guestservices@bellagioresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Stay at Bellagio was awesome. Very comfortable beds and quiet during the night. Did the spa and it was top notch. Slot machines were good to me. Drink service not so much. I found waitresses went to the men and walked passed the women. I guess they didn't realize that women tip too

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with MGM Resorts International
Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

This place is about $100 cheaper than the Four Seasons and a world away in terms of experience. The rooms at the Bellagio are average, at best. Shabby, and old. Looks like a Best Western (nothing wrong with that expect that you pay $500 a night for it). The resort is fine but the service is horrible. We ate at Lago in the resort and it was horrendous. The hostess there were snotty and had such attitude. The food was horrid and incredibly expensive. We stayed at the Four Seasons at the end of our trip and it was a night and day different experience. For the price you are paying at Bellagio, just go stay at the Four Seasons. Much, much better experience.

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
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1  Thank swelbo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Manager at Bellagio Las Vegas, responded to this reviewResponded 3 April 2018

Dear swelbo2014:

We are disheartened to learn your stay at Bellagio proved unremarkable and unable to leave you with a more favorable lasting impression. We apologize for any shortcomings in your dining experiences and are remorseful for any missteps committed by our usually impeccable service staff. Thank you for sharing your impressions. We value your business and will work to improve your sentiments about Bellagio moving forward.

Sincerely,

Seth L.

Guest Services Specialist
MGM Resort International
Bellagio Hotel & Casino
guestservices@bellagioresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Location is unbeatable. Food is outstanding. The check in process is lengthy. The staff is kind and friendly but we still felt like just a number at the end of the day. The casino is good for more high stakes table games. The pool experience is outstanding. Overall, it’s worth staying here once but I think we will try somewhere else next time.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with MGM Resorts International
Thank benharris2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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