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Reviews (4,358)
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1,168 - 1,173 of 4,358 reviews
Reviewed 1 April 2018 via mobile

We stayed for one night in order to attend a Vegas Golden Knights game. The game was awesome, our accommodations not so much. We were accosted by high pressure timeshare sales people twice before even making it to the check in desk. We waited FOREVER to check in and then ran the sales gauntlet again on the way to our room. I wondered if somehow I had been magically transported to a Mexican tourist market replete with in-your-face sales people.
It was a typical 91F outside and we found our room to be nearly as toasty upon our arrival. The AC was on high and it never really cooled down, even at night. We would have called to complain but the phone in the room didn’t work.

Add in the obligatory loud, obnoxious drunks in the hallway at 2am, and you’ve completed the perfect recipe for “never staying here again” soup.

Positives included a great buffet breakfast and free self-parking.

Stayed: April 2018, travelled as a couple
2  Thank TheRiverFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 2 April 2018

We appreciate you for reviewing our Westgate Las Vegas Resort & Casino. It is good to know that you enjoyed our great breakfast and parking. While we are a timeshare resort, our presentations are fully voluntary and for guests interested in buying timeshare. It is our hope that you brought your concerns to our staff's attention as they would have provided you with a more comfortable stay. Your feedback is appreciated as we are always looking to provide a better experience for our guests. We do hope that you provide us with another opportunity in the future to exceed your expectations.

Lexa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Betty in the sports book is the best cocktail waitress on earth. Because of Betty i’ll be back. Rosemary Rocco the boss in the book is very accommodating and always greets us with a smile and let’s us know if there is anything we need just let her know.
The improvements to the book are very nice and the restaurant upgrades are un believable.
Please come bet at the book in the West Gate you won’t regret it.

Stayed: April 2018, travelled on business
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 4 April 2018

Jim, thank you so much for your kind review. We are thrilled to hear that you enjoyed your visit to our SuperBook, as well as some of our different dining options. We invite you back, and we hope to see you again soon!

Sam

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Reviewed 1 April 2018 via mobile

Sharon at the front desk checked us in. She welcomed us with a big smile and made us feel very welcomed. A few days later, we walked over to the front desk to check out and there she was.

She welcomed us with another big smile and appreciated our business. Sharon made us feel very special and that is what makes a difference between a good stay versus a great stay.

There is a Benihana restaurant inside Westgate. The food and service were great!

We will be coming back to Westgate in the future. Thank you Sharon!

Stayed: March 2018, travelled with family
1  Thank Yasu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 4 April 2018

Thank you for taking the time to leave a review on your recent stay with us at Westgate Las Vegas Resort & Casino. We are thrilled to learn that you enjoyed your stay with us. Making memorable stay experiences with our valued guests is what we do best!  It makes us happy to hear that our staff was able to accommodate your needs in such a friendly and professional manner. We are honored to have had the chance to serve you and look forward to your future visits.

Kylie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

I am not someone who enjoys the slots but I do like to bet on sports when in town. Lisa S. was a great help as I made my annual bets for the year. She brought a smile to my face and I appreciated her patience. Thank you!

  • Stayed: March 2018, travelled on business
    • Value
    • Service
Thank lkaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 4 April 2018

We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall experience. Our goal at Westgate is to provide you, our guest, with a professional and courteous staff as well as quality accommodations and amenities. We are looking forward to serving you again during your next visit to the area.

Kylie

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Reviewed 1 April 2018 via mobile

This hotel offers the biggest and best sportsbook in town. with their betting and huge high definition tvs. The staff is wonderful especially Lisa,Gloria,Rosaria,Jake and John M. They are top notch. And will always get 5 stars from me.

Stayed: April 2018, travelled solo
Thank Eric A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 3 April 2018

Hi Eric,

Thank you for taking the time to leave a review on your recent stay with us. We are thrilled to know that you had a great time with us at the sports book. We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall stay experience. We are looking forward to serving you again during your next visit to the area in the future.

Kylie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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