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Reviews (464)
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All reviewsclose to the airporthi expressfront deskindoor pool and spathe breakfast areafree breakfastfree shuttlenice breakfastnight's sleephot tubyogurtexcellent hotelcomfortable bedbusiness centergreat place to staybusiness tripgreat customer service
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Reviewed 26 July 2015

Nice hotel, but I'd say a bit on the pricey side. Convenient to the airport, nice breakfast, cookies in the afternoon, and cold water on the registration desk. We were there one night and did not leave the car while we were away but were charged $9.95 plus tax for parking. Hotels in Reno can be expensive, and I know that parking is limited. We were not there on a weekend, and I don't think the hotel was full.

  • Stayed: July 2015, travelled with friends
    • Location
    • Rooms
    • Service
Thank USAwalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSN001, General Manager at Holiday Inn Express Hotel & Suites Reno, responded to this reviewResponded 28 July 2015

Dear Valued Guest:
Thank you for staying with us and for taking your time to share your review for the Holiday Inn Express & Suites Reno Airport. We are so glad that most of your stay was excellent for you!
I am very sorry hear about parking charges. Our parking is free for our staying guests. Please contact me at your convenience at 775-229-7070, so that I can make sure this does not happen for any future visit. We hope to serve you again soon!
Thank you,
Kenny Nagra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2015

Due to an airline delay we were looking for a place to stay before driving on to Lake Tahoe. We pulled into the Holiday Inn Express at about midnight and were greeted warmly by Pamela working the night shift. She told us she unfortunately had no rooms available but then started to call other hotels in the area for us. We went back to the car and then decided to instead drive on to Tahoe but............our phones were dead and we knew we would need GPS so we went back into the HIExpress and Pamela was so nice in letting us sit in the very comfortable lobby and charge our phones. She offered food and coffee and was just THE BEST....There is nothing that tired and frustrated travelers appreciate more than....Pamela and people like her...working the night shift and doing a fabulous job...

  • Stayed: July 2015, travelled as a couple
    • Service
Thank BizBag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSN001, General Manager at Holiday Inn Express Hotel & Suites Reno, responded to this reviewResponded 28 July 2015

Dear Valued Guest:
Thank you so much for the kind words about our Hotel and especially about our Staff. We love "Making friends one guest at a time," so it's great to hear about our wonderful staff from you. We are very sorry, we couldn't accommodates you at this time, but we look forward to serving you in future. Once again, thank you for taking the time to write the review for us.
Thank you,
Kenny Nagra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2015 via mobile

Overnight stop, close to airport, but never heard a plane. Short drive to Riverwalk restaurants and events. Room and facility very clean, parking adequate, luggage carts available. Only issue was room to room sound - sounded like 10 kids in room next door and when they (or you) used shower awakened us,
Isabel at front desk was very pleasant. Free cookies! Work-out room, pool, dog friendly. And, large fridge & microwave in room.

Stayed: July 2015, travelled as a couple
Thank ETicketRide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSN001, General Manager at Holiday Inn Express Hotel & Suites Reno, responded to this reviewResponded 28 July 2015

Dear Valued Guest:
Thank you so much for your continued loyalty to our Hotel. We know you have several choices in our area and we do appreciate that you have consistently found our Hotel to be suitable for your needs. we are also very pleased to hear you enjoyed your stay with us each and every time. A positive guest experience is something we take great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Kenny Nagra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2015

This is our third visit in less than a year. The staff was very helpful and the rooms were very clean. Our room was a much needed accessible room. The roll-in shower was perfect for my needs and the higher toilet and safety bars were much appreciated. I would recommend this hotel and their accessible rooms to anyone! You won't go wrong!

Room Tip: Great accessible rooms!
  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSN001, General Manager at Holiday Inn Express Hotel & Suites Reno, responded to this reviewResponded 22 July 2015

Dear Valued Guest:
Thank you for your business and taking the time to write very kind review for the Holiday Inn Express & Suites Reno Airport. We value your feedback and we are pleased to hear that you loved our hotel. We look forward to you staying with us again. Making Friends One Guest At A Time.
Thanks,
Kenny Nagra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2015

Clean, efficient and friendly. I was delayed because of flight issues. The staff called me to ensure things were ok. They upgraded my room to accommodate my inconvenience
The breakfast was hot, and tasty.

Room Tip: All the rooms are quiet
  • Stayed: July 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSN001, General Manager at Holiday Inn Express Hotel & Suites Reno, responded to this reviewResponded 22 July 2015

Dear valued guest,
Thank you for taking the time to leave us a review about your recent stay with us. We appreciate any and all feedback as we are always looking for ways to improve guest experience. We hope you choose to stay with us the next time your are traveling. Making Friends One Guest At A Time.
Thanks,
Kenny Nagra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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