My room was spacious, comfortable and clean and I had a pleasant stay at this hotel. I enjoyed the amazing architecture and decor of many areas of the hotel. I would have given a 5 star review were it not for a few things I was disappointed with.
(1) Do not stay in the West Wing if you are a non-smoker. I originally booked a room in the West Wing. Turns out that the west wing is an oddly placed, oddly configured 2 story section of the hotel on the same floor as the casino. Even though the rooms are "non-smoking", you cannot escape the smoke due to the location of the rooms. I ended up having to upgrade by room to escape the smoke. (2) I upgraded my room to a 14th floor tower room for another 20-30 dollars a night. I could still smell smoke in the hallway. But, not in the room. I guess the air just gets circulated around? The staff was understanding and did not give me a bad attitude when I asked for a room change. (3) the safe in my room was locked when I arrived. I had to request that someone open the safe. But, they arrived at my room quickly to take care of it. (4) my room didn't get serviced during 1 of the nights I was there. I didn't find out till around 10pm. I called the front desk to at least have some fresh towels delivered to the room. And they sent someone to my room within 10 minutes to have the room completely serviced. That was very nice of them.
Even though there were some negative aspects to my stay, the staff was quick and courteous in their response to them. I enjoyed my stay and will definitely book a room here again on my next visit to Reno.
- Official Description (provided by the hotel):
- Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more less
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- Also Known As:
- Peppermill Hotel Reno