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Grand Sierra Resort and Casino
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Savings alert! 38% below average rates

The price you found is 38% lower than this hotel's average rate of US$74/night.

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Reviewed 18 October 2017

I have stayed and played at Grand Sierra several times over the past year. It is a 7 hour drive from my home in Oregon. Typically, assuming good weather, my trips to the reno area involve gambling and fishing.

I have stayed/played all over the west, Vegas, Reno, Cal, Oregon, and Grand Sierra is my favorite by a wide margin. Here are the highlights:

1. Rooms are excellent, modern, well equipped, well maintained. My last trip the room had both a fridge and microwave. They have a remodeled tower which I hope to stay at next trip.
2. Comps are excellent if you gamble. Free nights, free play, comps that can be used for non-gambling amenities. Lots of tournaments and special events. This last trip they had a slot tournament where you played as an individual, as part of a team, and your casino host also competed against other hosts for free play for his/her players. It was a ton of fun, and awards included a great private breakfast buffet
By the way, my host, Susie Moore, is outstanding.
3. There are a wide variety of restaurants, and I have found the food excellent at all that i have tried. Of course, I usually earn enough comps to eat for free, so maybe I am not very critical.
4. Although i usually travel alone, they have great activities for kids, and there are a lot families on the property every time I have been there. 50 lane bowling alley, movie theater, fun center, newly remodeled outdoor pool and sauna, golf driving range where you hit to islands in a lake, and I have probably missed a bunch of stuff.
5. Reservations are easy. Check-in is typically fast, especially when compared to Vegas, staff is helpful and friendly.

In conclusion, I highly recommend this resort for you and/or your family.

Mike Morris

Room Tip: The higher the better, as far as the views
  • Stayed: October 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank michaelmL1865PP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 20 October 2017

Dear Mike,

Thank you for this amazing and detailed review! We appreciate you taking the time to give us your feedback and are elated to hear about your overall, consistently excellent experiences while visiting GSR. Guest service is very important to us here at the Grand Sierra Resort and Casino and we are thrilled to hear that your Host, Susie, is exceeding your expectations in this area.

We look forward to your return very soon.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

This casino/hotel is a self-contained experience in that once there, no real need to go offsite as there is so much at your fingertips....gaming, bowling, movie theater etc. The casino is large and well ventilated with a great assortment of table games and slots. The rooms are spacious and well appointed with a small refrigerator and microwave for warming up those take out dinners or leftovers. They have just completed a round of room remodels as well as a needed newly designed pool area.

All of these amenities are great but what makes the experience is the very friendly staff who work there to make your stay memorable. Our family host Melissa Koning is the best host in any gaming resort that I am a member. From day one appointed to our account, she has made her presence known and has personally reached out to let us know she is there to make our visits a fun and adventuresome experience. She has always been available to us even when on a personal vacation. Now THAT is a great host who takes care of her clients. Thanks Melissa for your attention, humor, and great style. Your the BEST !!!

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank robertmX7980ZJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 20 October 2017

Dear robertmX7980ZJ,

Thank you for taking the time to post this amazing review! We are elated to hear about your experience with your Host, Melissa Koning. Please know your kind feedback has been passed on to the VIP management team so Melissa can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to your return!

Thank you!

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Reviewed 18 October 2017

When you walk in the line sometimes is pretty long to check in but they always seem to put on extra people to help get you checked it when that is the case. The person that checked us in the first few days we stayed this year was Robert Minjares. ( I hope I spelled it correctly ). Such a nice young man, very pleasant and accommodating, always with a smile and very respectful as he got us checked in. The hotel is clean and we enjoy staying there very much. My only compliant would be the fragrance they have throughout the casino and lobby area... way to much for me . Severs are very good about coming around and always smiling and usually check back in short order to make sure If you want something more they are there.
We usually stay here two times a year for 2-4 days... this last trip 6 days. 4 days in Sept. and 2 in Oct. The pool area is not complete yet but is open .

Room Tip: Prices change depending on events going on in Reno or at their hotel. Week end are always higher
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 20 October 2017

Dear Joy,

Thank you for being a loyal guest of the Grand Sierra Resort and Casino and for sharing your review. It is a delight to know how much you enjoyed your recent stay. We have been focusing on expediting our check in line so we are thrilled that you noticed our efforts. We have passed your "kudos" for Robert onto the Front Services Management so that Robert can be recognized for his hospitality.

We truly appreciate the excellent rating you have awarded us and look forward to welcoming you back soon.

Thank you!

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Reviewed 18 October 2017

We went to Reno to hear the Band" The Scorpions". We stayed at this resort because the concert was in their theatre. The resort rooms were very reasonable($39A.) with BCAA and they upgraded us to the next level when we arrived. The rooms were clean and good-sized.
There were a variety of restaurants within the resort "Johnny Rockets" was really good with burgers and fries and milkshakes. I wish there had been a couple of restaurants
or coffee shops that were open 24 hours. Opening the buffet for breakfast would have offered another option for variety. All said though, the food was good, plentiful and nicely presented.
It was a very nice stay in a lovely resort. We didn't have time to check out the $4 movies they were showing in the two theatres and we also didn't get bowling or golfing but there's always next time.

Room Tip: Try and stay further down a hallway as the hubs act as conversation gathering sites.
  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Steveston64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 20 October 2017

Dear Steveston64,

I want to thank you for choosing the Grand Sierra Resort and Casino and for sharing your great review. It is a pleasure to know how much you enjoyed your upgraded room and our restaurants. For your next visit, be sure to check out the Grand Cafe and 2nd Street Cafe Express, both on the main casino floor, as these two outlets are open 24 hours for your late night dining needs. The Grand Buffet is also open at 8am for Brunch on Saturdays and Sundays.

We are looking forward to you visiting us again in the near future so you can check out more restaurants, the movie theater, and all of our family-friendly amenities.

Thank you!

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Reviewed 17 October 2017 via mobile

Although i didn’t stay at the hotel, we still had time to take a drive out there (middle of no where) and have a casino night there. It has everything in this place. Sooo many restaurants and shopping centers. Even a bowling alley. Cant leave out the casino lol. Its a delight to have trips out of town. I would definitely come again!!(:

Stayed: October 2017, travelled as a couple
Thank suuuperjess96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 20 October 2017

Dear suuuperjess96,

I want to thank you for choosing the Grand Sierra Resort and Casino and for sharing your great review. It is a pleasure to know you enjoyed Restaurant Row and the variety of our amenities. We sincerely appreciate the recommendation to our future guests. We are looking forward to you visiting us again in the near future.

Thank you!

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