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Reviewed 4 weeks ago

It was very new. Accommodations were clean and well appointed. Staff was friendly and welcoming even though I arrived extremely late at night. The bed was comfortable and room was extremely clean. Great place to stop on a road trip.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank lizcbowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Strong, General Manager at Hampton Inn & Suites Wells, responded to this reviewResponded 4 weeks ago

Thanks so much for the review! We hope to see you again soon!
Stacey Strong- General Manager- Hampton Inn & Suites- Wells Nevada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021

Clean rooms, great staff, easy breakfast, great beds! Felt safe with the pandemic protocols in place. Location was easy to find right off the highway, but road noise was minimal. We’ll definitely stay here again!

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank coachhiedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Strong, General Manager at Hampton Inn & Suites Wells, responded to this reviewResponded 5 weeks ago

Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip!
Stacey Strong- General Manager-Hampton Inn & Suites, Wells Nevada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2021

I paid for a room for my son here last night, received a confirmation #, and my son was turned away when he arrived at 11pm. He was told they had no rooms available and they had no record of his reservation. Brenden basically told him to go away because its not his problem. It should have been his problem, and he could have offered to see if there were any rooms left in that town for him since it was late and the next town with rooms was 4+ hrs away. What a horrible thing to do to a young man that just turned 18 in a place that is essentially in the middle of nowhere. The Super 8 that costs half the price treated him with way more decency. Even though Hampton has an arrangement with Hotels.com to take your “non-refundable” money, I was told they don’t receive those bookings that are booked the day of, and say that Hotels.com intentionally overbooks them incase someone doesn’t show up. Hampton Inn, you can do better.

Date of stay: March 2021
    • Service
Thank Wild_Travel_fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Strong, General Manager at Hampton Inn & Suites Wells, responded to this reviewResponded 29 March 2021

Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. I am so sorry this happened to your son. We will be digging in to our reservation system to see what went wrong. Hopefully we can make sure this doesn't happen to any other guests again.

Stacey Strong- General Manager-Hampton Inn & Suites, Wells Nevada

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Reviewed 26 March 2021 via mobile

If I could give this Hampton Inn & Suites 10 stars I would. Greeted by Hayden brilliant and cc harming absolutely the best in his field and skills. Breakfast was fantastic, superb, best of all the Hilton's I have stayed in to date!
Ramada front desk check out gracious and set us up with to go snacks for our trip onwards KUDOS this Hampton Inn rocks.
Tracy
Guest Engagement Specialist
Hilton Hotels

Date of stay: March 2021
Trip type: Travelled as a couple
Thank tracypY3665YJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Strong, General Manager at Hampton Inn & Suites Wells, responded to this reviewResponded 29 March 2021

Thank you for the great review! We love reading reviews that highlight how amazing our staff is, and we look forward to recognizing them for their wonderful service! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip!

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Reviewed 9 March 2021 via mobile

This place couldn't be nicer. All modern, carts for you luggage! Beautiful, quiet rooms. The proximity to highway but no noise at all. Staff very nice. Room perfectly sanitized. Really worth the price difference if you need a bit of pampering. Totally worth it.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Strong, General Manager at Hampton Inn & Suites Wells, responded to this reviewResponded 11 March 2021

Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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