We stayed at the Lane Hotel in November for 2 nights while visiting friends who live outside of Keene. The hotel is very nice and the central location is great. The staff was friendly, but didn't seem to go "that extra step" in order to please their customers.
When we were there a men's college sports team of some sort was also staying at the hotel. They were extremely loud and not very curtious of other guests. While coming back to the hotel one night we saw that some windows were opened (in November!) and we could see people and hear very loud music coming from the room. It was like we were walking into a dorm. I stopped at the front desk (as it was almost 11 pm) and told the gentlemen there about this. Their only comment was that if it bothered us to call down to the desk. I told them that I already knew it would bother us as it was almost 11pm and we would hear the music when we got out of our car nearly a block away. We stopped by the room ourselves. But this is something the hotel should have stopped before it got to this point.
The free Wi-Fi was nice, as well as the coffee maker in the room.More
- Free Wifi
- Free Parking