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“Staying in the basement doesn't quite cut it for a Gold Marriot Member”

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Fairfield Inn & Suites Keene Downtown
Ranked #1 of 6 Hotels in Keene
Certificate of Excellence
Reviewed 12 December 2017

Was assigned a room in the basement. Basement level with sidewalk/street level windows. Due to this need to keep windows blinds closed at all times. Also heard all traffic driving by at all times including snow plows. Availability of only paper plates at breakfast is a bit messy with scrambled eggs and waffles with syrup. Waste of plates due to using multiples to achieve some sort of support. Very disappointed with this hotel considering Marriott rates it a 7!

Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
Thank christinefN2251DW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 12 December 2017

Dear christinefN2251DW,
Thank you for taking the time to share your thoughts about your recent stay with us. I wish to apologize for the room you received not meeting your expectations. While we do our absolute best to make every stay as pleasant as possible, we do understand that not everyone enjoys our lower level rooms. If you choose to stay with us in the future, please feel free to let us know that you would like to not be placed in any of our lower level suite rooms, and we would be happy to accommodate this request. I am also sorry that you were disappointed in the plates and utensils at our complimentary breakfast - we will take your comments into consideration for the future. Thank you again for writing a review for the Keene Downtown Fairfield Inn and Suites, and we hope that you will stay with us again so we may show you a better experience.

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25 - 29 of 474 reviews

Reviewed 8 December 2017

Decent hotel in the downtown area and very convenient. I would steer clear of the basement rooms, but aside from the height of the ceilings, everything was good. Great restaurants nearby- The Stage was very good.

Stayed: December 2017, travelled on business
Review collected in partnership with this hotel
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 12 December 2017

Dear Bill R,
Thank you for taking the time to share your thoughts about our hotel. We are very glad to hear that you enjoyed our great location. In the future, please feel free to let us know that you would prefer not to be in our lower level suite rooms. We hope you choose to stay with us again in the future.

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Reviewed 8 December 2017

the hotel is older and charming. The parking is a challenge and quite a hike from the back of the hotel. Even though we parked in the right area and had a pass, we were given a parking ticket we have to contest. The elevator is quite slow and feels unsafe in the way it drops between floors. The bathroom is well equipped however the fixtures need to be updated. No water pressure in the shower.

Stayed: December 2017, travelled on business
Review collected in partnership with this hotel
Thank mnelson995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 9 December 2017

Dear mnelson995,

First, we're so glad that you enjoyed the historic charm of our location. However, I would like to apologize for the problems you experienced during your stay. We strive to provide a comfortable experience for every guest, however we do appreciate any and all criticism so we can continue to provide the best stay possible. I can assure you that the safety of our guests is extremely important to us, and our elevator is inspected and serviced regularly. Again, I wish to apologize for any inconvenience and hope that in the future you will choose to stay with us again.

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Reviewed 6 December 2017

I always enjoy staying at this hotel. It is cozier and has a warmer environment than the other large chain hotel in town. It is also within easy walking distance of so many things in the downtown area.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank jackiehM5387MY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 8 December 2017

Thank you for taking the time to take this survey. We are please that your experience here was wonderful. We hope you stay with us soon. We appreciate you as a valued customer.

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Reviewed 5 December 2017

My husband and I were there for a memorial service for a relative. The hotel was nice, clean, and convenient to everything in the area. The only concern we had was parking...it was across a parking lot, and up two flights of steps (no elevator access) In inclement weather this would really be inconvenient.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 8 December 2017

Dear Catherine,

Thank you for sharing your experience at the Fairfield Inn & Suites Keene Downtown through the Guest Satisfaction Survey.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Keene Downtown

Address: 30 Main St, Keene, NH 03431-3732 (Formerly The Lane Hotel)
Region: United States > New Hampshire > Keene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Keene
Price Range: RM 390 - RM 814 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Keene Downtown 3*
Number of rooms: 40
Official Description (provided by the hotel):
Come discover the contemporary new character of the Fairfield Inn & Suites Keene Downtown, one of the most unique and interesting hotels in Keene, New Hampshire. Located within a historic one-hundred-year-old building in the heart of downtown Keene, our completely refurbished boutique hotel offers a splendid bridge between past and present. From its coveted position overlooking Main Street, this treasured gem has been updated with the full complement of modern perks and amenities today's traveler expects. Choose your pleasure of accommodations from our 40 uniquely styled guest rooms, each reflecting the beauty and history of our century-old building. Our well-appointed features and amenities creatively deliver on all your expectations. True to our boutique style, no two rooms are alike, but all share one common trait - every modern comfort imaginable and outstanding guest service. The Fairfield Inn & Suites Keene Downtown unfolds something new around every corner. ... more   less 
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Also Known As:
e f Lane Hotel
e f Lane Keene

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