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Reviews (530)
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All reviewsboutique hotelparking garagemain streethigh ceilingshistoric buildingno elevatordepartment storethe lower levelsecond levelmiddle of townstreet noiseexposed brickroom was largetwo storynew englandstaff was friendlycomplimentary breakfast
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81 - 86 of 530 reviews
Reviewed 8 December 2017

Decent hotel in the downtown area and very convenient. I would steer clear of the basement rooms, but aside from the height of the ceilings, everything was good. Great restaurants nearby- The Stage was very good.

Stayed: December 2017, travelled on business
Review collected in partnership with this hotel
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 12 December 2017

Dear Bill R,
Thank you for taking the time to share your thoughts about our hotel. We are very glad to hear that you enjoyed our great location. In the future, please feel free to let us know that you would prefer not to be in our lower level suite rooms. We hope you choose to stay with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

the hotel is older and charming. The parking is a challenge and quite a hike from the back of the hotel. Even though we parked in the right area and had a pass, we were given a parking ticket we have to contest. The elevator is quite slow and feels unsafe in the way it drops between floors. The bathroom is well equipped however the fixtures need to be updated. No water pressure in the shower.

Stayed: December 2017, travelled on business
Review collected in partnership with this hotel
Thank mnelson995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 9 December 2017

Dear mnelson995,

First, we're so glad that you enjoyed the historic charm of our location. However, I would like to apologize for the problems you experienced during your stay. We strive to provide a comfortable experience for every guest, however we do appreciate any and all criticism so we can continue to provide the best stay possible. I can assure you that the safety of our guests is extremely important to us, and our elevator is inspected and serviced regularly. Again, I wish to apologize for any inconvenience and hope that in the future you will choose to stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

I always enjoy staying at this hotel. It is cozier and has a warmer environment than the other large chain hotel in town. It is also within easy walking distance of so many things in the downtown area.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank jackiehM5387MY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 8 December 2017

Thank you for taking the time to take this survey. We are please that your experience here was wonderful. We hope you stay with us soon. We appreciate you as a valued customer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

My husband and I were there for a memorial service for a relative. The hotel was nice, clean, and convenient to everything in the area. The only concern we had was parking...it was across a parking lot, and up two flights of steps (no elevator access) In inclement weather this would really be inconvenient.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 8 December 2017

Dear Catherine,

Thank you for sharing your experience at the Fairfield Inn & Suites Keene Downtown through the Guest Satisfaction Survey.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

Alexa and the staff were great. We really appreciated the room. Though on the lower level it was very clean, did not feel stuffy, plenty of room! We followed up on recommendation for dinner and it was great!

Room Tip: Lower level rooms much bigger, however some noise heard.
  • Stayed: November 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank dtamex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene Downtown, responded to this reviewResponded 30 November 2017

Dear MOLLY,

Thank you for sharing your experience at the Fairfield Inn & Suites Keene Downtown through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Fairfield Inn & Suites Keene Downtown and we hope you choose to stay with us again whenever your travel needs bring you back to Keene.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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