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All reviews full kitchen dartmouth college stove top sized fridge evening reception extended stay chips and salsa long stay busy road rain shower separate bedroom the salt water pool comfortable lobby burner cooktop wine beer chobani yogurt cook top
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Reviewed 17 October 2018

Stayed here for one night while visiting the area. Good hotel, clean and comfortable. The staff was efficient and pleasant. Included a decent buffet breakfast with healthy options and good coffee. Would stay again.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank C8657QGmikeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementH4, General Manager at Element Hanover-Lebanon, responded to this reviewResponded 19 October 2018

Mike, thank you for your feedback about The Element Hanover - Lebanon. We’re very happy that your stay with us contributed favorably to your visit to the Hanover-Lebanon area. It’s great that you enjoyed our healthy breakfast options and our staff will appreciate your acknowledgement of their hard work. We’re delighted that you would stay with us again and we look forward to your return.

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Reviewed 17 October 2018 via mobile

Element is a brand under Westin that i can never really get the value of its market segment.

We all know it provides a mini kitchen inside of each room so that the customer can cook for themselves if they want, and for attracting longer time staying customer, they put inside a huge family used style fridge insteaf of a mini one. And it is really noisy at night.

I am really curious how often customer would really choose element over others because of this kitchen provide. And how much extra effort on day to day cleaning. You have to check everything and clean all of them because u have no idea if a customer used something or not, and guess how often the staff would actually do the cleaning.

I would suggest longer time stay customers to choose Airbnb instead of Element and shorter time stay customer to choose other hotels to save the money for the functionality you wont use(kitchen). If element told me they provide the kitchen functions for no more charging, then i would question their capability of positioning themsevles and ROI.

But all in all, it is a clean, nice place for a night.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Siyu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementH4, General Manager at Element Hanover-Lebanon, responded to this reviewResponded 18 October 2018

Siyu, we’re happy that you found The Element Hanover-Lebanon to be a clean and comfortable hotel. Thank you for your feedback. Although your brief stay didn’t require the kitchen amenities, we’re pleased to offer this to our guests who may be staying with us for longer periods of time and who also enjoy our environmentally-friendly facility and healthy food options. We hope you’ll consider us again the next time you’re visiting our area.

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Reviewed 9 October 2018

where do i start. we arrived about 7 pm...”sorry, your room is not ready, we will call you.” WHAT? 7 pm, 4 hours on the road, go away and you will call us??? description says “westin heavenly bed”. i have slept in 100’s of westin heavenly beds. this WAS NOT. horrible pillows, i hardly slept the 3 nights because it was so uncomfortable. we had to turn the heat/ac off. it was so noisy, nobody could sleep. next morning shower time....GROSS! have these people never hear of tilex? black mold all over the shower base. enjoy the breakfast....NOT! too many people, not enough staff to keep things fresh, i was always scraping the bottom. all in all, not too bad for $1100 for 3 days.

Date of stay: October 2018
Trip type: Travelled with family
Thank Brusdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementH4, General Manager at Element Hanover-Lebanon, responded to this reviewResponded 10 October 2018

We’re deeply disappointed that your stay at our hotel fell short of your expectations and that housekeeping was not up to our usual high standards. Please be assured that your stay was not representative of a typical visit and we hope you’ll allow us another opportunity to show you that we are worthy of your business.

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Reviewed 7 October 2018

This hotel has been consistently providing outstanding accommodations and service each time we stay on our way to visiting family in Boston. To put it simply, it has very intelligent amenities in an uber clean and peaceful environment with more then excellent and caring service. This includes a functioning kitchen in your bedroom - great for storing specialty items purchased for treats etc. the bedding, linens , pillows give you the floating in a cloud feeling - soooooooo good after hours of driving.

The service was as always more then wonderful. Hurricane Grandma and I had technical issues with my cell phone and had some other pers. challenges that impacted on our schedule etc.. Shelly was exceptionally helpful when we checked in and she went above and beyond helping us solve whatever was unusually on our plate and Dave did his best that night as well. Followed by Tiffany the next morning , who was also so very thoughtful and helpful.

It is rare that you can find this dedication of staff - it is not just a job- They clearly love what they do - or as the women told us- they simply love their work!

…… and they continue to strive for excellence. Breakfast was re configured approx. 6 months ago , after I inquired about the changes. We loved the Chobani yogurt cart and the lovely choices of breads, muffins, jam, eggs etc.. Hurricane Grandma loved her hot oatmeal with the delicious topping of Vermont maple syrup.,

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank HurricaneGrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementH4, General Manager at Element Hanover-Lebanon, responded to this reviewResponded 9 October 2018

Thank you for your stellar review of The Element Hanover - Lebanon. Our staff member accurately stated it when she said that all of us at this hotel love our work. It’s because we get the opportunity to provide travellers with a comfortable place to stay. We truly want all of our guests to have an exceptional time and we are delighted that Grandma Hurricane thoroughly enjoyed her visit with us, including the oatmeal with maple syrup. We appreciate your kind words about our hotel and its accommodations as well as your praise of our staff. We’ll certainly share your comments with Shelly, Dave, and Tiffany. We very much look forward to seeing you again.

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Reviewed 3 October 2018

The room was clean, nicely furnished, and comfortable. The breakfast served offered a healthy selection of foods including an egg white omelet. The hotel is just a short drive to Dartmouth Hitchcock Medical Center.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank GeraldB1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementH4, General Manager at Element Hanover-Lebanon, responded to this reviewResponded 5 October 2018

We’re delighted that we could provide you with a thoroughly enjoyable stay and we thank you for your praise of The Element Hanover - Lebanon. It’s great to learn that you liked our facility and healthy breakfast options. We hope you’ll choose to stay with us again the next time you’re in our area.

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