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“Stayed here many times! Plan to stay here again.”

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Courtyard Portsmouth
Ranked #13 of 17 Hotels in Portsmouth
Reviewed 26 November 2017

I have stayed at this hotel many times. It’s such an easy hotel to find, and it’s location to Kittery and Boston make it a great stopping point for us. I’ve stayed here with my husband, with my husband and daughter and with friends. It’s truly a great hotel for anyone.
The hotel was in the process of paving the parking lot when we last visited. It will be great when that’s done.
The staff is always helpful and friendly.
The rooms are always clean. There’s Paul Mitchell products in the bathroom. The sink is separate from the toilet and shower. Ample towels are provided. There is not a fan in the bathroom.
The room has a refrigerator and coffee maker. The beds are comfortable.
The hotel is safe.
Truly you can’t go wrong staying here.

Stayed: November 2017, travelled with family
Thank MommaD228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 282 reviews

Reviewed 15 November 2017

I have been reviewing hotels on Trip Advisor for years and I despise doing what I am doing BUT....the GM of this hotel would not take responsibility for an error his staff made. We did a workshop last night for 40 people, many of them with disabilities. They needed handicap parking. The lot was to be paved today and we were not told that the vast majority of not only the handicap parking but parking in general would be blocked off. Suffice it to say, many of my workshop guests could not make it to the workshop and turned around and went home. When I spoke to the GM this morning I was rudely told we were warned of this (we were not) and that there was nothing he could do in the way of a credit. The reason I am writing this is that if this is the way he treated us, how would he treat you if you stayed here and had a problem.

  • Stayed: November 2017, travelled on business
    • Location
    • Service
Thank Jeffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Portsmouth_NH, General Manager at Courtyard Portsmouth, responded to this reviewResponded 16 November 2017

Mr. Donatello,
I apologize for the way that our conversation was interpreted. I was merely trying to explain that while the front half of our parking lot was closed for paving, we still had handicap accessible parking, as well as a handicap ramp, located on the other side of the property.
As far as my staff making an error, I am not sure what exactly you are referring to. Please feel free to contact me directly to discuss.
Thank you for taking the time to give feedback on your visit. It is our here to provide remarkable service, and we take all guest reviews seriously.

-Nicholas Garcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

Hotel was very clean, as it has been recently renovated. Staff very friendly. Loved the shuttle to town. The bistro was extremely expensive for a cocktail and beer.. a $20 did not cover it... other than that no complaints.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank lainie6161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

the hotel is great. clean and comfortable. however, we had been driving all day and looking to relax in the pool/hot tub. this was the reason we picked this particular hotel. after we got there and booked in we discovered the pool/hot tub were out of commission. we asked for a discount and/or a breakfast and they pretty much just ignored us. would have felt a bit better has they recognized our request and tried to make it up to us some way.

Stayed: September 2017, travelled as a couple
1  Thank marypaullong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Portsmouth_NH, Guest Relations Manager at Courtyard Portsmouth, responded to this reviewResponded 20 September 2017

HI,

We appreciate your feedback regarding your recent visit to our property. We strive daily to ensure that all of our guests are receiving the best product and top notch service, and I apologize that we failed to do so during your stay. I can only imagine how frustrating this must have been you. This negative deterrent does not reflect our true operational performance and I truly apologize. We appreciate your understanding as we put forth effort to correct such issues and we hope that we will have the opportunity to better serve you again in the future. If your travels bring you back to this area, please do not hesitate to reach out to me directly as I would like to personally set up your reservation and ensure a flawless and memorable stay with us.


Sincerely,
Arso Kuridza
Guest Service Manager
Portsmouth Marriott Courtyard
arso.kuridza@oceanprop.com
603-436-2121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

My wife and I used this facility to host our rehearsal dinner and for one of our hotel room blocks. We can not explain enough how professional and courteous the staff was in making our big day/weekend a success. Everything went smoothly with the dinner w/ over 50 guests and then no issues were had with the room block and the use of the hotel shuttle, which was greatly appreciated. Highly recommend for future use in the Portsmouth area.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank william c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Portsmouth

Address: 1000 Market St, Portsmouth, NH 03801-3358
Region: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Portsmouth
Price Range: RM 351 - RM 1,157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Portsmouth 3*
Number of rooms: 129
Official Description (provided by the hotel):
Recommended hotel in historic Portsmouth, New Hampshire. ... more   less 
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Also Known As:
Courtyard By Marriott Portsmouth Hotel Portsmouth
Portsmouth Marriott
Portsmouth Courtyard

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