Great stay in a lovely setting. Be aware that you are expected to pay a $200 cleaning fee over and above the rental fee but also are expected to do the laundry, vacuum and clean the bathrooms before you leave.More
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Great stay in a lovely setting. Be aware that you are expected to pay a $200 cleaning fee over and above the rental fee but also are expected to do the laundry, vacuum and clean the bathrooms before you leave.MoreShow less
Please allow me to clarify. We do have a guest book in the house which asks guests to leave it as they found it. This was formerly our cleaning policy before we began actually renting the house. For greater consistency and more frequent rental uses, we now have an automatic $200 cleaning fee which is sometimes adjusted by arrangement when there are only one or two guests in the house for a short visit. We allow guests to choose whether they would like to bring linens of their own, to clean our linens after use or to pay an additional $50 for our cleaning service to do laundry. I'm sorry if these options are not clear. No one is expected to completely vacuum and clean the house and then pay the cleaning fee. the cleaning costs are exactly what we pay for professional service and we must rely on professionals to prepare for the next renter. I'm sorry for any confusion. By all means, the cleaning service is intended to support you in enjoying your stay.
Great rental, very nice for our party of two families meeting up after several years apart on a stopover on our way back to Europe. Beautiful location and well furnished, well stocked, comfortable home with great views and access to nearby Portsmouth. Beachside access is great, but it was January of course! Communication with the owner was sporadic, could be FlipKey (which wouldn't be a suprise given their reputation .....TripAdvisor why do you still partner with these guys?), but nevertheless enquiries by email and phone went unanswered.
Cleaning fee is excessive ($200) for a two day stay, AND when the beds are not made coming in, and only once we get there do we see we are expected (via the write up) to clean all of our sheets, towels, etc and place the linens back on the beds. What exactly did the cleaning fee go to? Fine, we knew the fee going in...and perfectly understandable if it is a week on the beach tracking in mud/sand and saltwater....none of that at -6C....but we did as requested and left it as we found it, swept/wiped down/laundered...maybe a couple of towels left in the dryer?
....and FlipKey....avoid at all costs if you can....unresponsive by phone before the booking and no way to find their email or phone on their website 1-877-354-7539 (save the number...had to find it at the BBB where they get a D-).....one other item would be what has been commented on here in other reviews....the seaside master bedroom has beautiful views, skylight and so forth, but NO window coverings....great, but try sleeping in past sunrise on the east coast...nobody walking the beach in January (except us)...So FlipKey 1 star, Shangri La 3 stars....would be 4+ with a little more transparency in either a refundable cleaning fee or what, exactly, is being cleaned when the beds are not even made coming in...
Thank you for your input on your stay at Shangri La. We rely on professional cleaning services to clean between guests and we charge the rate they charge us. It may not seem like much is needed for a two day stay, but two families using a full house requires a complete clean. We do sometimes make special arrangements for one or two visitors use of the place. Can you imagine us saying to the next guest, 'oh yes there were two families here before you but they really didn't make much of a mess." The house is spotless when you arrive and easy to clean because of the services we employ between guests.
It is true the many windows make it hard to sleep in. Many visitors enjoy this feature of the house most. We will see what we can find for window coverings to support the privacy of guests in the future.
Thanks again for your interest in Shangri La!
My sisters and I had a great stay! The house and location are as lovely as they appear in the listing. We were able to take full advantage of the proximity to the bike path and the sandy beach as well as enjoy the comfort and view at the house. The kitchen and linens were well stocked and Marianne was available for any questions.