The hotel is adequate. However, the employees are amazing! One gave us a fabulous recommendation for the Rainbow Diner. There weren't enough people in the evening, yet the person tending bar (among other tasks) always managed to get us the drinks we needed. (We were visiting difficult family.) I really appreciate great staff.
Thank you for the wonderful review and helpful feedback! We are so glad our team went above and beyond to make sure you had a great stay. We will be sure to share your comments with everyone, and we hope you consider staying with us in the future.
My husband and I stayed here for four nights for a wedding and while we were here at the pool heater broke down and was not fixed so we didn’t go into the pool or hot tub because the hot tub was also cold. The coffee machine that was in the lobby to seemed be broken for the four days we were there. Although the front staff always got me a coffee from the kitchen, which was very nice and they didn’t charge me.
The breakfast buffet is a little bit underwhelming and the first time we had breakfast, no one came to bring us coffee for 20 minutes. It seems like the server and the chef were arguing in the kitchen. When we had breakfast this morning on the day, we departed. She did come by and brought us coffee, but didn’t check if we needed any refills.
But the room was a very nice size. We had a junior suite and the bed was very comfortable and the maid surface was excellent.
We are disappointed that you weren't fully satisfied with your experience. We apologize for the inconveniences during your visit. The heater for the pool/spa was fixed on Tuesday, due to the holiday weekend. We have complimentary coffee in the lobby during breakfast hours. We appreciate your feedback and have shared this with our team. Again, we greatly apologize for the inconveniences and hope you give us another chance in the future.
First surprise, upon getting to the room the temperature was set to 65F and that seemed to be the actual temperature. OK, I've encountered that before. So I turn up the thermostat and 5 minutes later it is still blowing cold air. I call the front desk and a full 10 minutes later the room started to warm up.
Next I go use the toilet. Then go to flush. Doesn't work. Turns out neither the sink or the shower work.
Call front desk. They'll send someone up. They call back a few minutes later and admit that because of maintenance being done on other rooms, my water is turned off. Would I like another room?
So go down and get key for another room. Do they want to comp me in some way for this screwup. Must discuss with manager. A long delay for this management decision and they offer a minor free item.
Did the big manager come to apologize? No.
Thank you for your feedback as we are always looking for ways to improve the guest experience. We apologize for the inconveniences during your stay, we are disappointed that this was your experience. Since you booked through a 3rd party site, we are unable to provide compensation. However, my manager let me know that you were provided a complimentary breakfast and 5,000 Hilton Honors Points. We wish you safe travels!
We had a great three-night stay here. We had to book a hotel quickly as we were arriving in town for a funeral. A big thank you to David at the front desk who was incredibly helpful and patient as he worked to get us into the room type we wanted at the best rate. When we were delayed getting into our room, we received complimentary breakfast. The food was great, our newly renovated room was beautiful and quiet, and the staff was very friendly. We will be back!
Thank you for the wonderful, 5-star review! We greatly appreciate your feedback and are very glad you enjoyed your stay. We are extremely sorry for your loss. Wishing you safe travels and look forward to your next visit.
OVERPRICED room was clean, quiet- and 15 minutes from the beach you're not walking anywhere but starbucks from here
nothing about the stay made it worth $475/night-
which was the DISCOUNTED wedding rate for a normal king room
seriously, $475/night doesn't even include breakfast
i regret not just using camp mode in my tesla
I would only stay here again if my job was paying for it.
Thank you for your review and feedback. We apologize you weren't happy with the rate of your room. We are comparable to other hotels in the area, but we appreciate your feedback.
