I have been a customer since their opening over 20 years ago. I was really disappointed with the service. We ordered two rodizios, waiters came to the table 4 times. Poor service. I had to go to the cashier to request my bill (by the way 5 employees chatting behind the counter) Bill came with 18 % included. I handed my credit card, they ran it and returned only the credit card receipt. The receipt stated, "pre-tip amount" which was exactly the amount with the 18% added. I recommend that manager and waiters be more concern in providing good service instead of trying to trick the customers. So dishonest. Horrible feeling, never coming back!.