We were disappointed with the way our booking was handled. We had booked the property for 4 bedroom villas to fit in 10 of us back in January 2017 for our trip in late June. The hotel was fully paid for within a week from the booking confirmation date (in February). And when we arrived, we were told there was a "mistake" in the system and that our 4 bedroom villa was given out to another group that checked in a day before us. Their solution was to separate us into 3 bedroom villa + 1 bedroom villa which had no connecting door even, and assumed that we would be ok with that arrangement instead of informing us in January when booking was made. There was ample time to inform us of the glitch in system if there was even one, but to assume we wld agree to take 3+1 instead was appalling. We know how busy it gets in bali during Eid, hence why we made arrangement in advance. And had they informed us earlier, we could have looked into booking ourselves in another 4 bedroom elsewhere. We travelled as a family, we wanted to have a shared pool and common area, not to be separated from anyone. They kept apologising but we insisted we want that 4 bedroom villa as agreed and paid for. We waited for over an hour after a long and early start of the day for travelling with 3 small kids for them to make offer to the checked-in guests to move to their 3+1 bedroom.
Other than that, its an OK accommodation, not great. Toilets and plumbing were poor, dated too. Just terribly disappointed on arrival. Never again.
- Official Description (provided by the hotel):
- 8 Unit of One Bedroom Villa 1 unit Three Bedrooms Villa 1 unti Four Bedrooms Villa Located in Seminyak area, just 30 minutes drive from Bali International Airport, 5 minutes to Petitenget Beach, Seminyak Square, close to W reatreat and some famous Restaurant ie. The Potaoes Head, Sarong Restaurant, Metis Restaurant, Sardine Restaurant, Kudeta Restaurant, etc. And exactly Just oposite of Biku Restaurant. ... more less
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- Also Known As:
- Bali Yubi Villa Seminyak