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Reviewed 12 March 2017 via mobile

We spent a relaxing 9 days in a villa with pool at The Oberoi. The staff were fantastic, our villa was perfection (very private) and the location made it easy to access local restaurants and attractions on foot. Markets are just across the road, Ku de Ta is next door and the beach is out the front. Such a great location!
This is a place to relax and unwind, think hammocks, lazy days by the pool and stunning sunsets. We were invited to drinks for new guests which was a great way to meet people and a great intro to key staff.
Staff are discreet, rooms are kept clean (serviced twice a day) and the grounds are traditional Bali. The bed is super comfy, bathroom is magnificent (especially the bath) and the fresh fruit daily is a nice touch. Only gripe - the price of wine but this is Bali.
We will be back for more R&R and to enjoy the wonders of Bali.

Date of stay: January 2017
Trip type: Travelled as a couple
1  Thank JeniAAA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oberoi_Bali, General Manager at The Oberoi Beach Resort - Bali, responded to this reviewResponded 13 March 2017

Dear JeniAAA,

Thank you for staying at The Oberoi during your recent trip to Bali, and for sharing your experiences of staying with us on Trip Advisor forum.

Myself and my team are delighted to learn that your stay with us was enjoyable and that our resort's location, villa and its amenities, cleanliness and warm services extended by our team members have all met your satisfaction.

The prices being charged on wine and other alcoholic beverages are due to the exorbitant legal excise taxes paid to the handful of importers. We make every effort to ensure we are not overcharging, and conduct a survey every month with hotels in the same category as The Oberoi, Bali to ensure our prices are aligned with other five star resorts in Bali.

We thank you once again for sharing your feedback. We look forward to the opportunity of welcoming you back to The Oberoi, Bali in the future.

Kind regards,

John W. Halpin
General Manager
Email : john.halpin@oberoihotels.com

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Reviewed 12 March 2017 via mobile

Its rare that I find a hotel surpassing my expectations but The Oberon managed to do that. Right from the airport pick-up to the villa; everything was great. The service of staff is exceptional and they remember you by name. The hotel entertainment which can in some place be a little kitschy was great here. The location is fantastic, you have the choice of being right in the middle of seminiyak's hustle and bustle or step back in to the hotel grounds for tranquil environs. The design of the hotel retains and old Balinese village charm and is unique.

I would be give the Oberoi a 5 star rating but for a couple of minor issues. The phone on the villa didn't work one night when we ordered room service. Well , not to worry, we strolled up to the lobby and placed an order. When the order arrived there was bread missing to which we were told, the kitchen had run out. Again more amusing than angry but kind of defeats the purpose of putting the dish on the in-room dining menu.

Nevertheless , minus the above snafu, this hotel is great and I would highly recommend a stay here.

Date of stay: March 2017
Trip type: Travelled as a couple
2  Thank Devilunchained
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oberoi_Bali, General Manager at The Oberoi Beach Resort - Bali, responded to this reviewResponded 13 March 2017

Dear Devilunchained,

Thank you for posting your review on Trip Advisor forum after staying at The Oberoi, Bali recently.

We are very happy to read that you had enjoyed your stay with us and that you were mostly satisfied with the services rendered.

Please accept our sincere apology for the inconveniences caused during upgrade of our telephone system in the hotel. We are replacing the entire PABX system in the hotel and on that night unfortunately the connection from some ports were unstable. We are sorry that you had to walk to the lobby to place your In Room Dining order and that bread was missing. The same has been shared with our Food & Beverage team to ensure the same is not repeated in the future.

Your feedback is sincerely appreciated. Over the course of my career, listening to and acting upon guest and staff feedback has been the most effective tool to improve on the overall guest experience. I sincerely appreciate you being a part of that process.

Thank you for staying at The Oberoi, Bali. If your travel plans bring you back to The Oberoi, Bali, please do let me know. I would be delighted to offer you my personal services and attention with your arrangements.

Sincerely,

John W. Halpin
General Manager
Email : john.halpin@oberoihotels.com

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Reviewed 10 March 2017 via mobile

My husband and I had only a few days to enjoy Bali. The Oberoi delivered the luxury, comfort, service and location for our stay. From the pick up from the airport, welcome to the hotel, magnificent breakfast menus and beach front Villas we were overwhelmed from start to finish! We did not want to leave and will stay longer on our next visit. Thank you Bali and thank you Oberoi for making our stay so special.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank CrookPerth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oberoi_Bali, General Manager at The Oberoi Beach Resort - Bali, responded to this reviewResponded 12 March 2017

Dear CrookPerth,

Thank you for staying at The Oberoi during your recent trip to Bali.

We greatly appreciate you taking time to share your experiences on Trip Advisor forum. We are committed to consistently providing warm, efficient and discrete service and your feedback is very important to us.

Myself and my team are very happy to read that your stay with us was enjoyable and that you were mostly satisfied with the services rendered.

We all are looking forward to the pleasure of welcoming you to The Oberoi, Bali in the future, for a longer stay on next visit. I would be delighted to offer you my personal services and attention with your future arrangements.

Sincerely,

John W. Halpin
General Manager
Email : john.halpin@oberoihotels.com

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Reviewed 8 March 2017

Alright, I have been through many reviews and they seem all great so I am feeling a little bad about writing this review but it is what is it.

We arrived at Bali Airport around 11.30 PM and Oberoi came to pick us up as we had requested. When we arrived at the hotel, we had to wait outside 15 mins to check-in (card etc.)and then were taken to our room. It was raining hard that night, and there was rain coming into the room from the ceiling which thank god, I noticed and asked them to give us another room. They took us to another room, but it was a twin room and we had requested a double. They moved us again (3 times' a charm) and we finally settled there, although the TV was not working and they had to have someone come in at 2 AM in the morning to fix it. We went to bed around 3 that night and were really exhausted with the whole experience.

That being said, I recognize the personnel was really sorry about this whole experience and tried their best to accommodate us. The property is beautiful and the villas have a strong Balinese vibe to them. The pool is really nice as well, and the hotel is well located to move around.

I guess we were just unfortunate that night, but I was expecting better from the best hotel chain in the world.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank audeahk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oberoi_Bali, General Manager at The Oberoi Beach Resort - Bali, responded to this reviewResponded 13 March 2017

Dear Aude A,

It was a pleasure having you stay with us at The Oberoi, Bali and we thank you for your valuable time in posting your review on Trip Advisor forum. We wish you had time to stay with us longer than one night.

I was delighted to note that you have been pleased with some aspects of your experience at The Oberoi, Bali. On the contrary, I am extremely concerned to know that your overall experience feel short upon check in. We are all deeply apologetic that your overall experience at The Oberoi, Bali was less than satisfactory.

All of us at The Oberoi, Bali endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. The values handed down to us by our Founder and Chairman asks each one of us to place our guests above all else. With these beliefs and culture, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression. We do recognize that at times we make mistakes - it is important that we learn from these mistakes in order to continuously improve.

Our standard for check in process is maximum 10 minutes and we apologize that the process took longer than it should have been, especially that your arrival was late at night and you must have been tired after the long flight. It indeed rained unusually heavy on that evening, but it certainly should not have caused any leaks to the room through our thatched roof. The roof has been fixed the next day, but this should not have happened on the first place. Our commitment to use al natural materials in line with Balinese architectural style, does sometimes result in maintenance issues. On behalf of the entire team, I sincerely apologize that your check in process, until you were well settled in to the room, was not as smooth as it should have been. I hope that after you settled in, you had a good sleep that night and a relaxing day on the next day, before your further trip to Ubud.

We thank you for your frank and honest feedback. I assure you that the guest experience is paramount and influences all aspects of decisions we make for the benefit of future guests. I am sorry that we have let you down.

Thank you for staying at The Oberoi, Bali. If your travel plans bring you back to The Oberoi, Bali, please do let me know. I would be delighted to offer you my personal services and attention with your arrangements.

Sincerely,

John W. Halpin
General Manager
Email : john.halpin@oberoihotels.com

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Reviewed 7 March 2017

This hotel is paradise. The gardens and main pool are beautiful
We had a luxurious room in a set of four surrounded by garden close to the Pool and Restaurant. Fresh fruit in our room every day.
The swimming pool is stunning and right on the beach .
The pool staff are excellent and supply you with icy cold towels, water, sun lotion, plus fresh fruit skewers and sorbet.
I also mention a very nice afternoon tea every day at 4.00pm
The breakfast is a la carte with a wonderful selection and excellent.
I make mention of the staff again as the service at all times
at breakfast was exceptional.
I think that all the staff at this hotel do make this hotel special.
We cant wait to come back. We had a wonderful 2 weeks.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Virginia G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oberoi_Bali, General Manager at The Oberoi Beach Resort - Bali, responded to this reviewResponded 12 March 2017

Dear Jtg764,

Thank you for staying at The Oberoi during your recent trip to Bali.

We greatly appreciate you taking time to share your experiences on Trip Advisor forum, and we are delighted that your stay with us was memorable. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

Thank you for highlighting the services received from our entire team here. I am indeed fortunate to have such wonderful people on the team. Mr Oberoi says that the hotel is only bricks and mortar, the real beauty is in the people working in it. I agree and this is one of the reasons I am proud to work in his hotels.

We all look forward to the pleasure of welcoming you back to The Oberoi, Bali once again.

Kind regards,

John W. Halpin
General Manager
Email : john.halpin@oberoihotels.com

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