This was our second trip back to the Trans and once again it surpassed our expectations. I could wax lyrically about the virtues of this resort but without a doubt the stand out feature is their genuine desire to be of service to their guests.
Nothing is to much trouble and the service is attentive, efficient but also very friendly without being to familiar either......they get it just right!
We really can't find a staff member who doesn't live and breath the service culture of the Trans, they all look like they love their jobs and genuinely enjoy doing their best to make their guests holidays as seamless and fun as possible.
Alex and Evan run a fantastic business where every detail is highly considered and contemplated, every interaction has the core value of customer satisfaction embedded into it. Well done chaps......this is truly one of the best all round resorts we have stayed in (and that includes Amans, Conrads, Hyatts and a range of high end boutique hotels).
The design of the Villas, Celebrity suites and Premier rooms is well thought out, it is always impeccably clean, the pillows, linen and bed are the most comfortable I have ever found in a hotel, the restaurant is good, the spa excellent and good value.
Put simply the place is fantastic....even the amenties on offer are outstanding....no crappy two inch tooth brushes in the vanity amenities but a full size Oral B weapon!
We stayed in a Premier room the first time and it inspired us to come back with the whole family and the care and attention that ALL staff gave to every member of the family was exceptional. This time we had two x one bed Villas, a Celeb suite and two x Premier rooms and the experience was brilliant across all accommodation types.
The Villas ofcourse came with an on call Butler and I have to say this was amazing, our Butlers were all fantastic and there to serve our every whim with a smile and a willing attitude. They were all good but Enriques irrepressible smile made my day every time I saw him. Unfortunately we had to call the Doctor a couple of times but once again I had barely mentioned the need and A very competent Doctor and Nurse fully equipped was on our door step to take care of our sick and injured kids. Everybody was genuinely caring of "the patients" over the next few days and staff were always wanting to go that extra yard to make them comfortable.
I wouldn't hesitate to recommend the Trans to any potential visitor to Bali, we have stayed many places in Bali and this is an overall winner, it ticks all the boxes including proximity to many of the iconic restaurants in Seminyak.
Thank you to ALL the staff at the Trans and congratulations to Alex and Evan for creating a truly best practice environment, it is easy to see how happy your team is and no doubt that comes from your leadership and role modelling.
We will return!