Reservations were made a week before our planned stay at the Hickory Grove Motor Inn in Cooperstown, NY for the two nights--July 1 and July 2. But just prior to our intended arrival, my husband and I tested positive for COVID. We called to cancel and were told we would be losing all our money ($490!!) and that we could not rebook for another date either.
WE SENT HICKORY GROVE MOTOR INN A PHOTO OF OUR POSITIVE COVID TESTS TAKEN THAT DAY.
Hickory Grove Motor Inn does not care if guests arrive at their property knowing they have active cases of COVID. So, do they care for the well-being of their guests?
We booked through Travelocity who also attempted a refund for us, but the property would not agree to any kind of adjustment or refund.
E.Dennis
314eleanord