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Kathy W
North Royalton, Ohio

Nice Place After Seeing Hall of Fame

4.0 of 5 bubblesReviewed 11 Nov 2024
Near the freeway. Very nice breakfast. The usual plus sausage gravy, omletes, nice selection breads, pastries. Comfortable room. Next door to small shopping center with grocery store. Not near fast food or restaurants. About 45 minutes from Baseball Hall of Fame via side roads.
Date of stay: November 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this review
Responded 12 Nov 2024
Dear Guest,

Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay after visiting the Hall of Fame. It's great to know that the breakfast and comfortable room met your expectations. We appreciate your feedback and look forward to welcoming you back for another stay in the future.

Sincerely,
Steve
Guest Relation Agent
Best Western Cooperstown Inn & Suites
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (916)
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Reviewed 16 October 2024 via mobile

We had a great stay and enjoyed the hotel very much. The room was spacious and comfortable.
Staff was friendly and breakfast was better than expected.
Pool could be bigger , but was comfortably warm to play in w the grand kids.
To be in a Separate building was not great , but ok.

Date of stay: October 2024
Trip type: Travelled with family
Thank Birgit J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this reviewResponded 16 October 2024

Dear Guest,

Thank you for sharing your experience! We’re delighted you enjoyed your spacious, comfortable room, our friendly staff, and the breakfast. It’s wonderful to hear the pool was a hit with your grandkids, though we understand it could be larger. We appreciate your feedback about the separate building and will keep it in mind.

Sincerely,
Steve
Guest Relation Agent
Best Western Cooperstown Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2024

Bed was good and room was clean. Hotel has negative atmosphere. No security at the annex at all. Breakfast bare and the rooms were awful. No attention to site or comfort in public spaces. Would only stay if nothing else available. Very overpriced for what we got

Room tip: Keep looking if you want anything but a bed
Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jouretny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this reviewResponded 16 October 2024

Dear Guest,

Thank you for your feedback. We're glad to hear you found the bed comfortable and the room clean. However, we apologize for the negative atmosphere, lack of security, and disappointment with the breakfast and public spaces. Your concerns will be addressed to improve guest experiences. We appreciate your input and will work on enhancing our services.

Sincerely,
Steve
Guest Relation Agent
Best Western Cooperstown Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2024

The 2 positive things I can say is that it was very close to The baseball hall of fame and we were able to check in before 3. The room we were given smelled horrible and there was a constant wasp issue. After given a new room the lock on the door didn’t work and there was no hot water to shower. Breakfast was being handled by only one person so I don’t fault the one employee but I do fault management. It was dirty and breakfast wasn’t enough for all the guests who came down.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nikinic74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this reviewResponded 7 October 2024

Dear Guest,

Thank you for your feedback. We’re glad to hear you appreciated the location and early check-in. However, we sincerely apologize for the issues you encountered, including the room conditions and breakfast service. We take your comments seriously and will work to address these matters with our team. Your experience is important to us, and we hope to make improvements for future guests. Thank you for bringing this to our attention.

Sincerely,
Steve
Guest Relation Agent
Best Western Cooperstown Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024 via mobile

Great location close to Baseball Hall of Fame. The hotel feels a bit worn and dreary. The rooms were okay but the towels were horrible. They were old, grey and still damp so I assume they weren’t laundered well. The tv didn’t work at first and the staff was of little help. We didn’t use the pool but it looked good. Decent breakfast.

Room tip: Close to food options
Date of stay: October 2024
Trip type: Travelled as a couple
Thank pambianco1959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this reviewResponded 3 October 2024

Dear Guest,

Thank you for your feedback. We’re glad you enjoyed our great location near the Baseball Hall of Fame and found the breakfast decent. However, we sincerely apologize for the condition of the towels and the issues with the TV. Your comments about the staff's assistance are concerning, and we will address these matters to improve our service. We hope you’ll consider giving us another chance in the future.

Sincerely,
Steve
Guest Relation Agent
Best Western Cooperstown Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2024

This review is not positive for the Best Western in Cooperstown NY. The focus is they made a mistake booking my date, I have given proof they made a mistake and will not refund my money. My last phone call the Manager swore at me, told me I was a f******B****. Please do not stay there, as there are other places in Cooperstown for Dream Park. They ripped an old lady off of 300 plus dollars.

Room tip: Be careful of how you are charged, because they made a mistake with me and will not refund my money. The manager, Scott swore at me.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karen R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this reviewResponded 20 September 2024

Dear Guest,

This review was less than truthful. Guest made a reservation and was sent a confirmation letter and the reservation was read back to confirmed with the guest while on the phone. The guest has no proof as she was sent a confirmation letter. Guest also contested this charge with credit card company and the credit card company sided with the hotel. Guest has been harassing staff and calls screaming at them and threatening to have desk clerks arrested for stealing. I would not put much stock in this review as it is obvious she is less than honest.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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