We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable bed. Quiet room.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Country Inn & Suites By Carlson, Big Flats (Elmira)
Ranked #3 of 11 Hotels in Horseheads
Certificate of Excellence
Reviewed 22 February 2017

Upon arrival, the counter had a sign up that they would be right back. No problem. When the lady returned, she immediately told me "her problems" with her job - that they have to do the maintenance themselves at night and a light bulb had to be changed and something else. No hello or welcome.
Other than that, our room has been great with comfortable double queen beds (3-night stay). The shower has good water pressure. The indoor pool is very nice (no deep end, but clean and warm). The fitness center and lobby are well-kept. Breakfasts include the usual cereals, but also choices of hard-boiled eggs, waffles, and eggs and sausage or eggs and grits & biscuits. The juices are not watered down! There were cookies and oranges set out during the day (first-come, first-serve) as well as a tray of mints. The motel is walking distance to the mall and restaurants.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Syv_Peppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded 23 February 2017

It is great to know you had an excellent stay with us. We are happy you liked your well-appointed room and got great night's sleep. Thanks for appreciating our facilities which met all your expectations. That being said, we are sorry that one of our front desk associates was not welcoming enough and for any inconvenience this caused. We hope you will visit us the next time you are in our area.

Yours In Hospitality,
Gregg Murrelle,
General Manager,
Country Inn & Suites By Carlson Big Flats (Elmira), NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (471)
There are newer reviews for Country Inn & Suites By Carlson, Big Flats (Elmira)
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

69 - 73 of 471 reviews

Reviewed 21 February 2017

We enjoyed our stay very much . Our room was very clean and the area was very quiet. We love that we can use the pool. We enjoy the hot breakfast as well as the delicious cookies. Staff members are always very friendly and helpful in answering any questions we had. A great stay.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Edna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded 23 February 2017

Edna, thank you for the fantastic review! We are pleased to know you had an excellent stay at our hotel. It's great to read you were impressed with your room and the outstanding service we provided. We hope we will see you again on your next trip to our beautiful area.

Yours In Hospitality,
Gregg Murrelle, General Manager,
Country Inn & Suites By Carlson Big Flats (Elmira), NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2017

Great nights sleep in a quite area with comfortable bed . Most of the staff is really attentive to the client and will help you out in places of interest and if not satisfied with a room they will accomadate and never waiver

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank scottmZ9256LW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded 21 February 2017

Thank you for staying with us and for sharing your experience with other travelers. We are so happy you had a great night's rest and that our service was to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again on your next trip to the Big Flats area.

Yours In Hospitality,
Gregg Murrelle
General Manager
Country Inn & Suites By Carlson Big Flats (Elmira), NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2017

If you ever in this area this place is highly recommended
Clean comfortable rooms and great breakfast for very reasonable price.
There are few other hotels in close proximity to this hotel but I will always choose Carlson

  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank skymouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded 17 February 2017

We are thrilled to read about your fantastic stay with us. We work hard to deliver a great experience for all of our guests, and we celebrate reviews such as yours. Thanks for recommending us online, we look forward to welcoming you back on your next trip to the Big Flats area.

Yours In Hospitality,
Gregg Murrelle
General Manager
Country Inn & Suites By Carlson Big Flats (Elmira), NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

The rooms are very nice, cozy, and relaxing. There is an indoor pool, fitness area, and small lounge area with fireplace. It was super nice to stay in and we always enjoy the beautiful sunsets from the pool area. Very nice.

Room Tip: Easy on/easy off the major route. Lots of restaurant choices within a mile.
  • Stayed: March 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank drakepc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this reviewResponded 16 February 2017

We appreciate your business and love exceeding your expectations. It’s great to know you were impressed with your room and all the facilities we provide. We look forward to seeing you again the next time you are in upstate New York.

Yours In Hospitality,
Gregg Murrelle
General Manager
Country Inn & Suites By Carlson Big Flats (Elmira), NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Horseheads hotels
0.5 km away
Hampton Inn Elmira/Horseheads
0.1 km away
Candlewood Suites Elmira Horseheads
2.3 km away
Holiday Inn Express Elmira Horseheads
Show Prices
Show Prices
Show Prices
0.6 km away
Hilton Garden Inn Elmira / Corning
0.8 km away
Fairfield Inn & Suites Elmira Corning
0.1 km away
Courtyard Elmira Horseheads
Courtyard Elmira Horseheads
#6 of 11 in Horseheads
78 reviews
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Big Flats (Elmira)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Phone Number:
Region: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Horseheads
Price Range: RM395 - RM849 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Official Description (provided by the hotel):
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and Expedia so you can book your Country Inn & Suites By Carlson, Big Flats (Elmira) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing