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“Clean and convenient, but rude staff” 3 of 5 bubbles
Review of Americas Best Value Inn - New Paltz

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Americas Best Value Inn - New Paltz
Ranked #3 of 5 Hotels in New Paltz
Montreal
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Clean and convenient, but rude staff”
3 of 5 bubbles Reviewed 6 November 2011

On our way to NY, we stopped in this motel for a night. Motel is clean, beds are ok. We were not looking for more than that. Continental breakfast was included. I went to the lobby alone, to have breakfast. I took an english muffin and an awful coffee, sat at a table. When I wanted to go back in the little room to get another muffin, it was empty! Nothing to eat was left. I then saw that breakfast was between 7 and 9, or 6 and 9. It was 9:05! I asked the desk receptionist if I could have 2 english muffins, 'cause my friend didn't have her breakfast yet. She said no. No smile, no argument, very rude.

  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank NiceBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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323 reviews from our community

Traveller rating
    65
    110
    86
    28
    34
See reviews for
99
87
31
36
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Boulder, Colorado
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 31 October 2011

Rooms are a bit dreary and feel a little dated. Things are clean but definitely showing wear- for example, the carpet needs to be replaced and the "re-bath" style bathroom (plastic tub put in on top of original tub) is kind of gross. Very limited choices at breakfast. Could here loud NY accent couple through the walls on second night of stay. Nothing special, but nice enough for the area.

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KTraveler17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 26 October 2011

The day-time desk receptionist was extremely rude. We asked to get in to just one of our four reserved rooms early since check-in was at 3:00 and the wedding we were attending started at 3:30. No other guests were there to request an early room, but she refused to look in to options for us, and acted like we were the scum of the earth.

When we arrived at the hotel after the wedding, it turned out that Super 8 had overbooked, and another couple did not have a room on file (they said they had called to confirm twice that day). Because of this, the night receptionist tried to make it seem as if we had only three rooms (instead of the four we had booked). When finally it became clear (because of the confirmation cards) that we had in fact booked four rooms, he yelled at us, "The other receptionist made a mistake! I wasn't saying it was your fault!" We let the couple have one of our rooms, which meant we were crowded in to three. The receptionist took no responsibility for the mix-up either on his own behalf or the hotel's, and did not offer any discounts to make up for the inconvenience.

The rooms are shabby and feel slightly grimy (there was a hair in the bed when I turned down the covers).

Please don't give business to this hotel that does not know how to handle theirs. There are so many other hotels with hard working owners and staff who will welcome your patronage.

  • Stayed October 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Rosy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these New Paltz hotels

Baldwin, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 October 2011

Way to go, New Paltz Super 8, for having the lack of ability to work with your customers during these hard economic times! I have stayed at this hotel many times for 59.00 a night. The rooms are clean but the front desk hotel clerk has alot of issues every time I visit but, for this price and a descent processed breakfast, it makes it worth it.
However, asking 195.00 for a Saturday night in October is unheard of and I will never stay at this establishment again!! They should be fined!!

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Dina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 September 2011

I have no clue why the front desk receptionist always very rude and disrespectful to the motel guest, whatever it is her own personal issues she has this scary eye look.

  • Stayed September 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank simth t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn - New Paltz

Property: Americas Best Value Inn - New Paltz
Address: 7 Terwilliger Lane, New Paltz, NY 12561
Phone Number:
Region: United States > New York > New Paltz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in New Paltz
Price range (per night): RM335 - RM629
Hotel Class:2 star — Americas Best Value Inn - New Paltz 2*
Number of rooms: 69
Official Description (provided by the hotel):
Americas Best Value Inn-New Paltz offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, a 24-hour front desk, free deluxe continental breakfast, and free Wi-Fi throughout the property. All guest rooms include microwaves, mini-fridges, hairdryers, 32 inch flat panel cable TV, HBO, ESPN, and alarm clock radios. Americas Best Value Inn New Paltz is your best choice within the southeast region of New York. We offer ideal accommodations and location whether you are in town for hiking, sightseeing, annual festivals, or simply passing through on your way to Albany or New York City. At Americas Best Value Inn New Paltz our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn New Paltz, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Super 8 Motel New Paltz Hotel New Paltz
Super 8 New Paltz
Super Eight New Paltz
New Paltz Super 8
New Paltz Super Eight

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