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“Great accommodation”
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2 reviews
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Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Santa Maria, Ilha do Sal

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Johanna S
Level 5 Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great accommodation”
Reviewed 10 April 2018 for a stay in March 2018

First time in Santa Maria and we were looking for somewhere that would allow us to explore the town and the island easily. This apartment was perfect. The location was just on the outskirts of town - about a 10 minute lazy walk the pier and just the ticket for us. The wee plunge pool on the patio felt like a real luxury and was the only one in that row of houses so I think we were the envy of everyone!

A slight issue with the electrics when we arrived, which turned out to be a fuse - quickly sorted and allowed us to enjoy the rest of our holiday. We really couldn't complain about the accommodation, it was perfect for our needs - just one point for improvement and that would be a little more information about how to work the air conditioning and what happens to refuse when you're bin is full! All in all I'd be happy to recommend this rental!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Apr 2018

Thank you so much for your feedback, we really appreciate it and are sure future guests also will :)

Were glad your enjoyed your stay with us and holiday in Sal.

Thank you for pointing our about air conditioning instructions and also waste disposal. I will ensure this is explained more thoroughly to other guests.

Many thanks,

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
James C
Level 6 Contributor
117 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Do not book with this company, read on”
Reviewed 8 April 2018 for a stay in April 2018

Henry the manager is the rudest person I have ever had to speak to. AJP tried to overcharge us due to a problem with our booking that they caused. When we pointed out their mistakes he was extremely hostile and threatening and completely incapable of having a conversation like an adult. The only saving grace was the fact that the two ladies who worked in the office were extremely helpful and understanding. We would definitely never use AJP holidays again and we would advise all other holiday makers to stay well clear of them.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Apr 2018

Thank you for your review, we really appreciate all feedback received from our guests.

I would like to explain exactly what happened so that future guests can see this was not our error.

The lead guest made her booking through Booking.com on behalf of herself and friends who were arriving 1 day before her. Within the week before their arrival, Frankie who manages all reservations requested flight details from the guests in order to book a taxi from the airport. Without flight details, we cannot book any taxi's. Understandably, our drivers are not going to wait for hours and hours at arrivals in case guests are delayed or flights are cancelled, which quite clearly cannot be checked without a flight number.

The lead guest, Adrienne did not respond, in fact she was emailing a 'no reply' mailbox meaning Frankie did not receive any emails from her with the information needed.

Obviously as you would imagine, if you had not received confirmation that your taxi was booked days before your holiday you would more than likely call the company to double check?

Also Adrienne had our office number and personal email address which was confirmed in emails from us, therefore had various ways to contact us.

Rather than contacting us, she provided her friends with a booking confirmation from Booking.com, and not from our company. Therefore this confirmation did not have the other contact numbers and email address' supplied by us which could have been provided to her friends. This would have prevented any issues occurring.

The two guests arriving the day before Adrienne took their own taxi to the property, this was because we could not book a taxi without any flight information which was not provided to us. Therefore, this meant the guests stayed in another hotel for the first night as they only had 1 number to call which was an English mobile number, this was called at 1am UK time but was not the only number provided to guests by us.

Again, if Adrienne had supplied her friends with all the correct information, and noticed she was emailing a 'no reply' mailbox, they would not have needed to pay for a night in a hotel.

The guests then didn't come into our office and pay until the day before their departure. Too which at this point, contacted Frankie and Henry who were in London working. They refused to pay for the first night, they then refused to pay for anything at all.

Obviously at the point Henry (the manager) needed to intervene to ensure the guests paid.

Frankie then called Booking.com straight after and explained the situation in detail. Booking.com advised this was the guests error and pointed out the following:
- The guest were emailing a 'no reply' mailbox.
- The guest had various ways to contact AJP, before and during the time their friends arrived.
- The guests who arrived 1 day earlier could have contacted Adrienne (lead booker) and asked for more contact numbers or a direct email address.
- The guests could have called Booking.com who would have contacted AJP.
- The lead guest also could have contacted Booking.com if she wasn't receiving any emails from AJP confirming any taxi's or details regarding arrival and how to obtain keys.
- The lead guest could have also contacted AJP herself to confirm flight details.

As you can see from all the above, there were many ways and options that could have prevented the first party staying and paying for a hotel for the first night. Unfortunately we cannot take any blame for the problems here. Booking.com also confirmed and actually contacted the guests to advise they MUST pay for the first night. Unfortunately the guests didn't co operate with Booking.com or AJP and AJP actually lost the first nights rent.

Nevertheless, we have just received a fantastic 5* review from another guest who stayed before you at the same property, therefore I would find it unfair to advise guests never to book with us. They will see our 5* review for themselves.

Should you wish to dispute this any further, please contact Booking.com, they will confirm the above.


This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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