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4 - 9 of 242 reviews
Reviewed 24 February 2020 via mobile

The baboons are a great problem. This weekend was chaos.There are lots of baboons running through the camp. Sit all day and watching you. The moment when you eat or drink eatside, he just grab your food out of your hand.The N W R should not wait that long, before somebody get killed. No swimming pool. Come on, 2 pools out of order. Staff friendly.

Date of stay: February 2020
Trip type: Travelled with family
Thank desertjinx123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2019

This resort is a shame and disgrace to NWR's. Poorly managed and maintained. We arrived at the resort full of expectations, but were extremely disappointed to be met by the most surly and unfriendly reception staff we've met throughout Namibia. On arrival we were asked for our travel vouchers that were never sent to us. Next they couldn't find our booking and only succeeded in doing so after I collected the booking confirmation from my vehicle. We were then informed that our key was in the door of our chalet and when we arrived at the chalet found out why. The key could not be removed because the sliding door did not lock properly. I had to do some running repairs myself to be able to lock the door and remove the key. Then we found that a self drive up the mountain was not allowed, but a guided drive would cost R650 per person. R1,300 for the two of us. Totally ridiculous and overpriced. The resort has quite a number of hiking trails, but the markings are so neglected that we got lost twice on the first afternoon. Some elderly overseas guests had to hike halfway up the mountain again because they got lost when they hiked back from the top. The hike up to the top of the mountain was worthwhile though because it provided us with some stunning views. The wooden bridges on some of the trails are so neglected that you cannot use them anymore and people had to make their own foodpaths around them. Next we found out that in the middle of summer the swimming pool was out of order with no sign of any urgent attention being given to the problem. We stayed for three extremely hot days and could never use the swimming pool. The resort is infested by baboons and it doesn't seem as if it bothers the resort management at all. No chalet or campsite can be left unattended. Our chalet did not have a plug for the basin, but although I have reported it on the first day by the time we left it was still not fixed. We understand that the resort does not have a problem with water, but its bothersome if hosepipes are left running and unattended for hours on end. On our first night we had the most expensive, but also the most disgusting meal we've ever had. For R280 we were served a luke-warm buffet meal. The steak was inedible because it was left in the bay marine so long that it cooled down and became tough. The mash potato was so dry and left so long in the bay marine that it formed a crush on top. The chicken dish was completely overcooked and the macaroni was not washed down with the result it was one sticky ball. We were once again expected to pay a R500 key deposit for a key that was left in the door of our chalet and the resort has no WiFi. This resort is a prime example of incompetent, disinterested and poorly skilled management that has filtered through to the rest of the personnel. The only good thing about this resort was the chalet, which was very nice and the shower head, which was the best we've ever seen.They will certainly never see us again and we will most certainly not recommend this resort to anybody.

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dawid F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2019 via mobile

We visited this resort for one night as part of a group trip. As with most of the NWR government owned resorts, Service and facilities are somewhat lacking, with many of the staff not appearing to care very much.

The surrounding scenery is absolutely beautiful. Stunning views. The rooms look tired, the plumbing needs an overhaul, the shower needs a screen so it does not put water all over the floor.

The restaurant is an absolutely beautiful building, a former German police station.

The evening meal was one of the worst I have ever endured. Others in the party found the food okay, but my pasta dish tasted sweet and was absolutely revolting.

It’s such a shame that a resort in such a beautiful location falls so far short of what could be possible.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank KatharineB916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2019

Very nice place to just relax and chill and to enjoy the wildlife, the Game drive on the Waterberg was fantastic, we saw a lot of animals it was worth to give it a try. The restaurant was also good however the Reception staff need to be more friendly and specific on what they do in taking money and issue receipt's, eg Entry fee, Room key etc

Date of stay: September 2019
Thank Arno M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2019

We had stayed one night in the Waterberg Camp, the camp is good with light and campfire. From the camp there is a good view of the Waterberg Plateau.
There are shared toilets, clean and spaceous, and also a good and big swimming pool to refresh after a good trekking.
There is also one restaurant, where you can eat a limited menu but with a good meal.
We didn't do the safari, instead of this, we did a trekking for ourselves up to the plateau. We recommend it, there were a good views of the area.

Date of stay: August 2019
    • Value
    • Location
    • Service
1  Thank 722laiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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