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David
Canton, Michigan

One of the cleanest Holiday Inn Express’ I’ve stayed in.

4.0 of 5 bubblesReviewed 12 Oct 2024via mobile
Very impressed with this hotel. The cleanliness was top notch. Front counter staff was nice and helpful. Their complimentary breakfast was great with a range of cereal to eggs and other sides. Cooperstown was less than a half hour away and to other attractions. I would definitely stay here again in the future.
Date of stay: September 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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    Reviews (47)
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    2 - 7 of 47 reviews
    Reviewed 29 August 2024

    Horrible customer service at front desk - waited half an hour with no one in sight. Had to track down a maintenance worker who helped find someone to assist.Rooms offered unkempt . Condecending GM. Did not even stay - went to another hotel . Would avoid this mess like the plague.

    Date of stay: August 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Kit S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn Express Oneonta, an IHG hotel, responded to this reviewResponded 14 September 2024

    Hello, Kit S

    Thank you for your comments, which will help us improve our service in the future. We are grateful to see you made our Holiday Inn Express Oneonta your preferred choice for accommodation.

    I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken.

    I have also sent you a private message to further assist you.

    Our establishment aims to meet the highest expectations in your business or leisure trips.

    I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then!

    Alejandro G.
    Case Manager
    IHG Hotels & Resorts Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 June 2024

    The town was busy and this hotel jacked up the price to over three hundred and thirty dollars for a double room for one night. And the management added an additional fifty dollars to the room for "incidentals" claiming the charge would be removed sometime after our departure. The room was okay, clean and neat. But, the breakfast had over-done (burned edges) cheese omelets along with an assortment of other breakfast foods. The BIG disappointment was with the coffee. It was passible but there was no cream. The only thing available was artificial creamers. In an establishment of the caliber that Holiday Inn claims it to be, a guest expects a certain level of quality. In the morning that first cup of coffee can be important. I can't explain how disappointed I was to find that the milk available was two percent (no whole milk) and no cream for the coffee. I have a "membership" to Holiday Inn (along with other chains) because I travel. I will think twice before staying at this chain in the future. On my way out of town, I will stop by McDonalds for my cup of coffee. They offer cream.

    Date of stay: June 2024
    Trip type: Travelled on business
    Thank Patricia C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn Express Oneonta, an IHG hotel, responded to this reviewResponded 17 June 2024

    Hi Patricia C,

    We appreciate you choosing the Holiday Inn Express Oneonta for your leisure stay.

    We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

    I have sent you a private message to discuss this further.

    I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.

    Yours in hospitality,

    Melissa P
    Case Manager
    IHG Hotels & Resorts
    Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 March 2024

    Made a reservation after calling to confirm that my daughter’s ESA dog would be allowed and was told there is a $35 non refundable fee.
    After a day of travel we arrive to checkin and are told ESA dogs are not allowed and were turned away. The manager was extremely rude and dismissive.
    The following Monday, my card was charged the full amount for the room that we were denied. I called the hotel and was told I’d have to speak to the manager for a refund but, “that is very unlikely”. I did call back to discuss it with the manager her seemed to enjoy telling me that there would be no refund because it was a cancellation on my part even though I had called to verify that there would be no issue.
    My daughter has travelled with her ESA for almost 10 years now. Yes, her poodle mix, trained ESA is 10 years old. We have had issues with her not being allowed only twice and this is the first time we were charged for the room despite being turned away. About $150 because the person who took our call told us the dog wouldn’t be an issue.
    The desk person did tell us there are two Holiday Inn’s in town and that the other one does allow pets and perhaps that was the issue. But, I am bothered by the fact they took money for a room that wasn’t used.

    Date of stay: March 2024
    Trip type: Travelled with family
    Thank Culture20955033622
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn Express Oneonta, an IHG hotel, responded to this reviewResponded 28 March 2024

    Hi Culture20955033622,

    Thank you for staying at Holiday Inn Express Oneonta and telling us about your experience. Our hotel strives to provide a quality stay enjoyable for all guests.

    I saw your evaluation and am sorry that your stay lacked our usual flair and service. I know you have options when reserving and chose us because we are different. I shared your remarks with our area managers and created a plan to rectify our errors to avoid events like this from happening in the future. I am sending you a private message so we can discuss your stay further.

    I hope you allow us to be part of your next trip.

    Cordially,

    Oscar C.
    Case Manager
    IHG Hotels & Resorts Services

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 October 2023

    Modern, updated and comfortable. Stayed on the top floor since we asked for a quiet room. The only comments would be about breakfast. Raisin Bran cereal was stale. Would have liked Cheerios or at least one gluten-free cereal selection.

    Room tip: Good place for business travelers or couples. Quiet mid-week in October.
    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank KetteringFolk
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 August 2023 via mobile

    Very welcoming person at the front desk. Clean modern lobby and rooms. Good breakfast. Easy parking. Centrally and conveniently located to SUNY Oneonta. We were there for Oneonta move in day. We were a bit late..20 minutes... getting out of the room due to the logistics of college move in and got a nasty attitude from the lady at the front desk on the way out. Uncalled for, particularly given the cost of the hotel. But for that, I would have given 5 stars. A simple phone call reminder would have helped, and we let the housekeeper know we were vacating on the way out. I expect more polite treatment for guests from a big chain like IHG. Other than that, minor issues...overall very good.

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank Kenneth M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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