I have worked in the hotel business for 20 years. I'm a multi year General Manager with multiple industry certifications, not to mention I own a hotel management company. My son is playing at dreams park and at the time of booking I could only find this one as IHG the brand I work for was sold out. I got there early and was allowed to check in with no problem. I told the lady at the front I might be checking out early is that ok to do? She said yes I would just have to call booking.com so they knew and check out by 11am. No problem right? Well remember this as I will come back too it shortly. Entering the room I didnt expect much the room was ok. The property was sketchy and they have a mechanic working on cars at 1am. The woman next too us beat her head on the door all through the night literally beat her head. In 3 days nobody gave us toilet paper, new towels, or even vacuum. They I guess would come in and just throw blankets back over the bed. I too like others had been told it was an upgraded room it definitely was not. All good but when I went to check out the lady refused to give me what was left of my money telling me it was a 25% cancellation fee because booking.com was going to charge them. I said too her lady I run hotels and know booking.com very well that's a lie. So I called booking.com and the lady from England literally laughed. She called the property and the lady said they would refund what I should be refunded. So I was due back quite a bit of money. When she got off the phone she stated she never told bookin.com this however we have her on recording saying so. Even the other girl working the desk who was on her first day told her to give me my money back. When I asked to speak to the manager she stated the manager is never there. Never there!!!!!!!!! So at this point I'm so mad I just leave but what horrible service and paying what i paid for there i finally got a hotel near the ballfields for 40.00 more a night. Do yourself a favor as I have managed hotels like these, they are not worth it when it smells sketchy, looks sketchy, it most certainly sketchy. That's how MOTELS like that stay in business.