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Quality Inn & Suites Riverfront
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Reviews (177)
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All reviewssteamersthe riverfront desksuny oswegohotel restauranta river view roommy sonwaffleshbo channelsin townnice mealsave your moneyfree breakfastonsite restaurantright next doorcollege visitstores and restaurants
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3 - 8 of 177 reviews
Reviewed 23 October 2017

My family and I stayed here for a weekend visit to see our son at SUNY Oswego. Excellent location both in its vicinity to the school and location on the water. Hotel was clean, check in was easy. It had a nice breakfast spread. (waffles, eggs, juice, etc.) Only problem I has was no hot water on Sunday morning. Didn't bother to call the desk, just took a shorter shower. Had a bar in the hotel, save your money and get drinks across the street. It will save you money.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 777maxtech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen K, Front Office Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 26 October 2017

Dear valued guest,

On behalf of the entire staff here at the Quality Inn & Suites Riverfront, I am so glad to hear that you enjoyed your recent stay with us. I do apologize that you experienced an issue with the availability of hot water on Sunday morning, unfortunately the building did experience an issue with our boiler which is now resolved.
We appreciate your feedback and will be sure to use it in order to provide an excellent experience for all of our guests.

We hope to see you again in future.

Best wishes,
Kristen Kenney
Front Office Manager
Quality Inn & Suites Riverfront

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

This was my third time staying at this property, and they did a good job accommodating our group, again, as this has been our regular spot for alumni weekends.

My suite was very nice, spacious, with views of the river....the room had decent TVs and comfortable seating. The bed was comfortable, too, and the room was clean; as was the bathroom, which had good water pressure. Maid service was very good, too.

The in hotel restaurant, Steamer's, was awesome with our Friday event, as we enjoyed good food and drink on the outside deck along the river....

Look forward to future stays.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen K, Front Office Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 23 October 2017

Dear valued guest,

Thank you for taking the time to provide some feedback regarding your recent stay. On behalf of all of the staff here at the Quality Inn & Suites Riverfront, we are so glad to hear that you enjoyed your recent stay with us!
We appreciate the feedback and will be sure to use it to continue to create the best possible experience for all of our guests. We look forward to seeing you again in future!

Best wishes,
Kristen Kenney
Front Office Manager
Quality Inn & Suites Riverfront

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile

Each year when we move my son into his college dorm, we stay at this location the night before. We always enjoy our stay. The rooms are clean when we arrive. It is right on the river with a beautiful view. Stores and restaurants in walking distance. The restaurant on site is very good. We always enjoy the hot breakfast too! We live very far away, but we will stay here whenever we are in the area.

Stayed: August 2017, travelled with family
Thank Y9439SAdawnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen K, Front Office Manager at Quality Inn & Suites Riverfront, responded to this reviewResponded 29 August 2017

Dear valued guest,

We're so glad to hear that you enjoyed your stay with us. We greatly appreciate your feedback and can't wait to see you again soon.

Regards,
Kristen Kenney
Front Office Manager
Quality Inn & Suites Riverfront
315-343-1600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

Stayed here multiple times over the past few years...always good service, courteous, good food, clean and tidy rooms, wonderful experience. The last visit we were upgraded without charge because of the Choice points.

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Joious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2017

Dear valued guest,

We'd just like to thank you for your feedback and let you know that we are glad you enjoyed your stay!

On behalf of the entire team, we hope to see you again soon!

Sincerely,
Kristen Kenney
Front Office Manager
Quality Inn & Suites Riverfront
315-343-1600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

The beds are very comfortable, the room spacious and perfectly set up so you can turn the tv to watch while sitting at the desk in a very comfy desk chair or while in bed. The bathroom is small but the brand new shower is done European style with a half wall of permanently placed glass making the room feel less claustophobic. The room was kept immaculately clean with fresh fluffy towels and many firm pillows. Great view of the river and very responsive thermostat for the air conditioning. The breakfast selection was huge, well-displayed and carefully monitored so it was always full and fresh. Missed the Chobani yogurt featured last year! The staff were all very friendly and helpful even to the point of switching TVs when the HBO channels didn't work. Unfortunately, altho the new set got the 2 HBO channels, it didn't get the next 2 channels, one of which was CBS, so it seems as if they have bad TVs or a bad cable provider. The front desk could use more than 1 person covering it. Quite a few times there was no one at the front desk when I passed by, probably being attentive to customers' needs, but it became an issue when I had an unexpected delay trying to check out. Finally, a worker who had been outside watering plants came in and called the desk clerk on his cell phone. It made me late for my appointment, but this was the only damper to my otherwise enthusiastic review.

Room Tip: River rooms have great views.
  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank NYSnowdancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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