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Savings alert! 11% below average rates

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Reviews (305)
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Reviewed 4 weeks ago

This hotel needs to be updated. We had to change our room three times. People are allowed to smoke outside the doors so you can smell smoke in the hallways. The rooms need to be updated. One room we had was not cleaned properly, they moved us to another room and the thermostat didnt work. We finally got in another room but we found it smelled of mildew. We think its in a great location, near the stores and places to eat, but they need to update the facility. Their customer service was great, everyone was nice and easy to work with.

Stayed: May 2018
Thank Loreen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

My room was large compared to other properties I’ve stayed at. The TV was way too small for the room and the carpet needs to be replaced, but overall it was very nice.
2 restaurants on site, a gym, sauna, indoor water park (a big hit in winter I bet) and very convenient to local shopping and other restaurants.
I stopped in the bar and ordered an iced tea (no, not the Long Island kind) and when I finished the bartender refused to charge me for it...very nice.
Standard, complimentary breakfast was ok, the food/room had a strange layout with the food spread across 2.5 places. I’d consolidate all the food in one area and the coffee/juices/water in the other, I think it would flow much more naturally.
If I am in the area again I’d absolutely stay here again.

Stayed: June 2018, travelled on business
Thank ChubbaHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

This hotel is an a average to nicer Comfort Inn and Suites, with full access to the health club next-door, and with a pool and small waterpark as well. The hotel itself is clean, the Internet was fast and steady, the sheets and towels were clean and fresh. Bed was excellent, HVAC worked well. Breakfast was average for Comfort Suites. A fine place to stay, particularly if you can use the health club and/or pool and waterpark.

Stayed: May 2018, travelled solo
Thank Dave4_-_3W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

I attended a weekend railroad historical society convention that took place at the hotel and at the American Legion in Rouses Point, NY. The Hotel staff was more than friendly we had outstanding service and the food was good. The rooms were clean and the entire facility was very clean and neat. The price was very reasonable. They were busy with a full house including lot's of young families but it was all well organized and not a problem. The water park seems to be a big attraction for the young families.

  • Stayed: April 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank smm405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018

If you are looking for an affordable place to stay in Plattsburgh and want to treat the kids to a few hours of fun, the Comfort Inn and Suites might just fit the bill. This property is not the most modern in the area. In fact, certain things are a bit dated but, that said, the property appears to be well maintained and very clean. Everything in our room worked and we were more than impressed by the cable TV package. The water park proved to be a real hit with our seven year old critic. While a lot of fun for the kids, this is a water park and not a swimming pool. Adults wont be getting any laps in as the pool is either one foot or three feet deep. That said, it can provide hours of fun for the kids if the weather outside is not conducive to outdoor activities. As for price, the hotel offers discount rates for AAA and AARP members as well as government employees making it a very affordable weekend getaway for shopping or taking in any number of the great destinations and attractions the area has to offer.

  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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