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“LIFEGUARD ON DUTY (Sarah)”

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Radisson Hotel Rochester Riverside
Ranked #19 of 29 Hotels in Rochester
Reviewed 28 July 2017

I travel constantly and manage 2 different companies that depend on amazing customer service and client interaction. I have to say that after watching a family completely disrespect the lifeguard on duty (Sarah) and try their best to break every rule she kept in place... her smile and attention to detail never lacked and you could tell that she is truly passionate about not only the job but the responsibility that comes with it! there were many parts of the hotel: staff and surroundings that lacked, but Sarah was most definitely the shining moment of my stay. I want to wish her the best of luck with her future here and beyond and your team is truly blessed to have her!

  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mcleanvc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 98 of 1,559 reviews

Reviewed 27 July 2017

We arrived late evening on Saturday to a grubby, run down, dirty, hotel lobby, found we had to pay $17 to park our car overnight, waited for a broken elevator, had an elevator driver because the doors opened very unevenly at each floor and then the key wouldn't work. We waited more than 20 minutes to ride back down on the broken elevator to get a new key card. The sign on the wall, apologizing for the broken elevators was tattered and had obviously been there for a while. Hallways were drab but the room was fine, although the shear curtains were old and not hanging properly. Breakfast cost another $9 each. I feel we got a very bad deal at this old, worn out hotel. Since this is the second run down Radisson we have had the displeasure of booking, we will from now on avoid any stays at this chain.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank LizattheLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 July 2017

Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. We apologize for your unpleasant stay as a result of the concerns you describe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

Second year staying at hotel for son's soccer tournament. Staff were completely overwhelmed and unprepared for the number of guests. Room door did not work-given 20 keys over 6 separate visits to front desk. Only after DEMANDING someone look at door did they find out electronic door was defective. Furniture in room in atrocious condition. Leather chairs crumbling apart-looked like they were pulled from a dumpster. Previous trip billing error took 2 calls and an email to resolve. Never again!

  • Stayed: July 2017, travelled with family
    • Value
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Review collected in partnership with Radisson Hotels
Thank johnmJ8851UJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 July 2017

Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during your stay. Your feedback give us the opportunity so we can continually improve our services. Your review will be forwarded to the hotel management to ensure staff services and guest rooms are up to Radisson Hotels standards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Radisson Hotels
Thank irism849
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 July 2017

Fro a downtown hotel, this was nice. Staff was nice to. The internet in the lobby was only half working. Staff does not keep the software up to date. The breakfast buffet (an addon charge) was good. We were happ overall.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank josepheO803CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 E Main St, Rochester, NY 14604-1699
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rochester
Price Range: RM485 - RM768 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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