I booked this trip for me and a few friends to be able to celebrate New Years together since we are from all over the map. I booked two rooms, a queen size bed, and the other with a queen and a full because there were going to be 6 guests total. Apparently there was a mix up with the queen bed room, so I ended up getting the king bed at the cost of the queen, which was nice, except it wasn't my mistake made, so that would have been any hotels policy. The king room was fine, nothing was wrong at all, very spacious, etc... But the queen and double room had a very pungent smell as if someone had left a rotting trash bag in there for weeks. It made me gag the minute I walked in the door. Because of this, I went to tell the manager and as I am explaining to him the smell, I tell him that I don't even need the room anymore because the other part of my party got in an accident on the way there, so they weren't going to show up. He told me he wouldn't give me a refund and that no one had stayed in that particular room for a month so it couldn't possibly smell. I then told him to come into the room with me and smell it for himself and asked if I could get a different room instead and he told us they were fully booked and then he completely pushed me aside to a lower staff member and she said she'd bring some febreeze for the room as she looked at it. She went into the room with us to see for herself and also noticed the disgusting smell, but instead of relaying this to her boss, she told us we could keep the febreeze can in the room if we needed it. I told her she might as well have the keys back because I wasn't going to make any of my guests stay in a room that smelled like that, but she didn't take them. I am absolutely not one to make complaints about anything, but that was an awful experience and I cannot believe they chose to just ignore the situation and be blatantly rude about it instead of helping me resolve it by giving me another room or my money back for the room I couldn't even use because of the god-awful smell. Because of this, me and two other friends had to sleep on the king size bed while the fourth slept on an air mattress on the floor. That's not how customer service should work, as my father owns a successful business and I have not once ever treated a customer poorly when we were in the wrong. It was a real shame that our night was hindered because of this and I will certainly never be staying here again and will be spreading the news about this place to my other friends who like to visit Saratoga.