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Reviewed 17 September 2016

The staff are welcoming, friendly, and very helpful. The room was spotlessly clean as well as the lobby and grounds. It is close to the highway and downtown Syracuse. The breakfast was well presented and included lots of choices. We really enjoyed the make your own waffle station. It included eggs, sausage, cereal, juice, coffee, fruit, yogurt, toast/bagels, pastry. There was plenty to chose from.

  • Stayed: September 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Eileen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this reviewResponded 19 September 2016

Dear Eileen H,

Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon.

Dave Patel GM
315-484-0044

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

We have stayed at the Best Western Inn at the Fairgrounds every time we visit our granddaughter, who lives in Syracuse. We have always been delighted with our stay. The Inn isn't fancy, but it is quiet, clean, and convenient. The staff is friendly and efficient. We also love the steak restaurant that is associated with the Inn. We plan to continue staying there every time we go to Syracuse.

Stayed: March 2016
Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this reviewResponded 19 September 2016

Dear Nancy W,

Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon.

Dave Patel GM
315-484-0044

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016

This was a very nice place , it was as close as we could get to the fair. The staff Sue & Brian were so accommodating and friendly. They made us feel like we were part of the family even though we had only just met. Our room was very nice and clean . My only complaint is that there was no pool which I thought I had read but could have been my mistake. I would definitely stay again .

  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Ronda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this reviewResponded 10 September 2016

Dear Rhonda V,

Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon.

Dave Patel GM
315-484-0044

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2016

I called ahead to let the hotel know that I would be checking in at 10:15pm and they said, "No problem". In fact, I didn't have a problem checking. My room was on the first floor, and it was clean and quiet. Breakfast was good, and Sue was very helpful to everyone. I would suggest eating early (I went at 7:30am) since the room can get crowded around 9am. Checking out was a breeze at 9:15am, and I left for the fair in good spirits. I would definitely stay here again.

  • Stayed: August 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank VHikerChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this reviewResponded 3 September 2016

Dear VHikerChick,

Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon.

Dave Patel GM
315-484-0044

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2016

Room was comfortable and quiet. Breakfast was acceptable with real eggs. Unfortunately there were too few staff to provide efficient service and staff on hand were less than professional. Mildew on bathroom ceiling.

  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this reviewResponded 31 August 2016

Dear Tina S,

Thank you for reviewing our property and for staying at our hotel. We apologize that you felt you weren't getting the full Best Western customer Service potential. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon.

Dave Patel GM
315-484-0044

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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