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Reviews (147)
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All reviewsfree breakfastlooked and smelled cleanwould definitely stay here againupdated hotelparking lotsmall problemcab ridejoseph's hospitalerie canala queen size bedwaffleseasy chairwar memorialvisiting syracusegraduation weekendnice place to staydesk and chair
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Reviewed 14 November 2017 via mobile

Room vey clean and neat however pretty sure I️ booked a different set up but we had a terrible drive and didn’t arrive until 1:45 am. The one very frustrating thing is while checking in I️ had to sign a form saying we wouldn’t smoke in room. We don’t smoke so no problem there. Got to room and wreaked of cigarettes. We were exhausted so didn’t complain just wanted to sleep. Couldn’t wait to leave there. Had to open window to get fresh air and it was only 22 degrees.

Stayed: November 2017, travelled with family
Thank LongIsndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

Affordable lodging in the heart of a city is hard to find. This is a fine solution to that problem.

The room was small, but fresh and new and cleanly appointed. I got plenty of heat and the heating unit was very quiet. The hotel offered everything I needed for my short stay. The staff was friendly and welcoming. Breakfast included eggs and sausage, juice, waffles, cereal, yogurt, bagels, muffins, coffee and more.

  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank george_w_tush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017

A bit noisy outside but as soon as you are in your room, it is very quiet. The room itself is very nicely done/redone, as well as lobby and breakfast area. Very clean. Very comfy. Very classy. Good breakfast.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank sycha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

This hotel did the job and was priced reasonably for the area. The room was VERY small. We were traveling with 2 carry ons and honestly if they had been full sized bags I don't think we would have had room - we were stepping around things as it was. The bed was comfortable and it was clean - just needed to be a bit larger. Also the coffee had an odd taste - don't know if it was the water? But both my husband and I commented on the taste.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viraj P, Manager at Quality Inn & Suites Downtown, responded to this reviewResponded 10 October 2017

Thank you for staying with us and sharing your feedback. We truly appreciate it because it lets us know the areas that we need to improve upon and the areas that we are doing well on. I'll be sure to review our your comments with the ownership team and we will try to make changes to improve our service for future guests. Please do consider staying with us again on your next visit to Syracuse.

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Reviewed 7 October 2017

As a woman traveling alone, security is always a concern and this hotel is in a residential neighborhood where I wouldn't feel comfortable walking alone. However, the parking was close to the entrance to the outside corridor and I had no issues walking to the lobby though that corridor. The room layout was a bit troublesome -- you couldn't sit at the desk (the only chair in the room) with the bathroom door open ... but the bed was very comfortable, the full breakfast of hot and cold choices started the day off right and both the night clerk and the day person very helpful and friendly.
Loved the new room keys - just tap and the door opens! Bottom line: I would stay here again when I'm back in Syracuse.

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank pmorena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viraj P, Manager at Quality Inn & Suites Downtown, responded to this reviewResponded 10 October 2017

Thank you so much for leaving your feedback with us. It definitely helps us make improvements going forward. We are working on remodeling another one of our hotels and will be sure that the layout allows for better use of the entire space. We hope to see you again in the near future!

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