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All reviews great hotel eastview mall separate bedroom king suite oatmeal great room off the highway would definitely stay here again restaurants and shopping front desk clerk parking lot pool and hot tub cookies free breakfast excellent stay staff was friendly convenient location
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Reviewed 15 June 2018

Our daughters wedding was in Victor. We booked several rooms for guest and they were all happy with the rooms.The beds wer confortable Staff and service was very freindly. There shuttle services was nice. The complentary breakfast was small selection. Bake good look like days old maybe it was the lighting. Over all we enjoy our stay

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hampton
Thank dawndN9749ZU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBouplon, General Manager at Hampton Inn & Suites Rochester/Victor, responded to this reviewResponded 12 July 2018

Dear dawndN9749ZU,

Thank you for sharing your experience at the Hampton Inn & Suites Rochester/Victor.

As a valued guest, we appreciate your feedback and are delighted to hear that you and your wedding guests had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

However, we are disappointed to hear that you did not have the best experience with our complimentary hot buffet breakfast. We appreciate the feedback and will address your comments internally with the appropriated hotel department.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Lauren Bouplon
Assistant General Manager
Hampton Inn & Suites Rochester/Victor

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Reviewed 6 June 2018

the best place ever to stay 100%the best place to stay at the ppl there are great the rooms are beautiful they are ready to help you anytime no matter what I would stay there ever time I'm in the Rochester area

  • Stayed: June 2018, travelled on business
    • Value
    • Location
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Review collected in partnership with Hampton
Thank mybabybraley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBouplon, General Manager at Hampton Inn & Suites Rochester/Victor, responded to this reviewResponded 12 July 2018

Dear mybabybraley,

Thank you for sharing your experience at the Hampton Inn & Suites Rochester/Victor.

As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. We love to hear that you found our rooms beautiful and our staff exceptionally helpful! With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Lauren Bouplon
Assistant General Manager
Hampton Inn & Suites Rochester/Victor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Stayed here for a wedding with a group of friends. We felt welcomed and were treated like family. The staff were so friendly and accommodating. We received an upgrade to a suite which was awesome!!! The bed was extremely comfortable.

  • Stayed: May 2018, travelled with friends
    • Value
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Review collected in partnership with Hampton
Thank susan76_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBouplon, General Manager at Hampton Inn & Suites Rochester/Victor, responded to this reviewResponded 6 June 2018

Dear susan76_11,


Thank you for sharing your experience at the Hampton Inn & Suites Rochester/Victor.

As a valued guest, we appreciate your feedback and are delighted to hear that you and your friends had a great stay for the wedding you attended. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are so glad you loved our complimentary upgrade to one of our spacious living room suites!

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Lauren Bouplon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

Thank you Tourico Vacations - this Hampton Inn is absolutely beautiful, and the price was outstanding! As you walk in there is a lovely stone fireplace - floor to vaulted ceilings. Very rustic, and gives you a feeling of home. The courtyard is absolutely gorgeous, and the rooms spacious and comfortable. A great breakfast every morning, and an indoor pool! The staff, from Managers, Front Desk, Breakfast, Room Attendants, all helpful and friendly. My Husband and I enjoyed our stay, and highly recommend it!

  • Stayed: May 2018, travelled on business
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10  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBouplon, General Manager at Hampton Inn & Suites Rochester/Victor, responded to this reviewResponded 22 May 2018

Dear Karen H,

Thank you for sharing your experience at the Hampton Inn & Suites Rochester/Victor

As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. We are glad to hear that you loved our lobby area, guest rooms and our beautifully landscaped courtyard area. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,

Lauren Bouplon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

Property felt old, run down, even though it’s relatively new. Everything’s a little smaller than a typical Hampton — lobby, rooms. In our room we found ants and a spider. Otherwise, as expected — comfortable beds, decent wi-if, friendly service.

  • Stayed: May 2018, travelled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank SarahM49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBouplon, General Manager at Hampton Inn & Suites Rochester/Victor, responded to this reviewResponded 22 May 2018

Dear SarahM49,

Thank you for taking the time provide us with feedback about your recent stay at the Hampton Inn & Suites Rochester/Victor.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for finding ants/spiders in your room as well as for the cramped feel of the guest room. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Victor, NY.

Sincerely,

Lauren Bouplon
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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