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“Bad business!!!!”

del Lago Resort & Casino
Ranked #3 of 17 things to do in Waterloo
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: The hottest slots, the most-thrilling table games, marquee entertainers and a 4-star resort-style hotel—it’s excitement at a whole new level! We’re del Lago. In Italy, it means “of the lakes.” But around here, it means so much more. It’s a way of life, a ready-for-anything attitude that’s a spicy mix of Old World charm and homegrown hospitality. It’s adventure and excitement, best friends and unforgettable times, big-name entertainment and small-town values. And it’s a commitment to excellence that drives everything we do. MUST BE 21 OR OLDER. FOR HELP WITH PROBLEM GAMBLING CALL 877.8.HOPENY OR TEXT HOPENY (467369).
Useful Information: Bathroom facilities, Stairs / lift, Food available for purchase
Reviewed 3 weeks ago via mobile

We drove 2 hours after making reservations for easter dinner to be turned away for having our children. While making our reservations we were never communicated to that children could not dine. The also did not make any restitution for their error. Very bad business.

2  Thank whitperry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dinah B, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 2 weeks ago

I apologize for the lack of communication regarding your Easter dinner reservations. Guests under 21 are unable to dine at Portico or the Buffet as these dining outlets are located off the Casino floor. We welcome these guests to dine at The Sociale or future events in the Event Tent. Thank you.

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Write a ReviewReviews (326)
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"the vine"
in 31 reviews
"non smoking"
in 18 reviews
"smash burger"
in 10 reviews
"gaming floor"
in 9 reviews
"self serve"
in 9 reviews
"saturday night"
in 7 reviews
"valet parking"
in 7 reviews
"market buffet"
in 6 reviews
"flank steak"
in 6 reviews
"penny slots"
in 6 reviews
"carving station"
in 6 reviews
"shrimp"
in 5 reviews
"players club card"
in 5 reviews
"fries"
in 5 reviews
"gaming tables"
in 5 reviews
"portico restaurant"
in 5 reviews
"farmers market"
in 5 reviews
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7 - 11 of 326 reviews

Reviewed 3 weeks ago

FACEBOOK REVIEW FEATURE is not helping your bottom line you should get rid of it immediately! Other casinos don't use it for a good reason. Majority of people pay more attention to bad reviews than good ones, let everyone who comes to your casino makeup their own mind.

2  Thank mangobine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dinah B, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 2 weeks ago

Thank you for the review and bringing these concerns to our attention. We appreciate the feedback and hope you have had great experiences on your visits.

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Reviewed 3 weeks ago

This has to be the ugliest construction in all of NY state. Too close to other casinos. Hope NY doesn't dump more money into this. Of course Indian run ones will do better.

4  Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We went to the Trace Adkins concert at The Vine at del Lago. This was the first time we were here in this venue. This place is truly great to see a concert in! I don't believe there is a bad seat in this theater. Seats are very comfortable with high backs and they are soft and have cup holders in the arms. We will be back to see other acts here.

1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at del Lago Resort & Casino, responded to this reviewResponded 4 weeks ago

John, thank you for the review. I'm glad to hear you enjoyed the Trace Adkins concert and I hope you'll attend many more shows here!

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Reviewed 4 weeks ago

recently spent the day here---usually have a great time but the reason I am giving a poor rating this time---went to get food in the food court area-received our food and went to find a table---a staff member walking around cleaning the tables--here is what bothered me about that---people are eating and she is spraying cleaning stuff on the tables at least 2-3 feet away from the table causing a mist to fly to near were your eating---who know's what's in the spray bottle they use---so when they see people eating spray it on the cloth then wipe the table---just a little common sense.

1  Thank nycgirl008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at del Lago Resort & Casino, responded to this reviewResponded 4 weeks ago

Thank you for the review. I apologize for the experience at the Food Court and will address your feedback with my team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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