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MIREIA R
Sitges

CHRISTMAS IN BRAZIL

4.0 of 5 bubblesReviewed 18 Jan 2017
This is our fourth time visiting Brazil and the second in Pernambuco. We have enjoyed two weeks of total relax, good weather, a lonely beach, great views. Our stay in the hotel was really good, as we thought we were not surrounded by some many locals enjoying their summer holidays as we (coming from Europe) enjoying our sunny Christmas holidays. The only negative aspect in our opinion was the food served in the buffet as we missed more variety for example involving fish. But we enjoyed the staff help, and the beautiful surroundings
Date of stay: December 2016
Room Tip: We stayed on the second floor close to the reception and the beach and it was so quiet!!!
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VilaGaleHotels, General Manager at Vila Galé Eco Resort do Cabo, responded to this review
Responded 24 Jan 2017
Dear MirelaSitges,

Thank you for you visit as well as the kind comments regarding your stay with us. We are very pleased to learn thay you enjoyed the experience, and that the location and surroundings also met your expectations.

Kind regards and look forward to your return.
Antônio Casanova
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (3,989)
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    9 - 14 of 3,989 reviews
    Reviewed 14 January 2017 via mobile

    We expected for a simple inexpensive hotel. Really- the swimming pool was not huge. But the hole hotel is very pleasant. The food was excellent in the week we stayed there- there was a bacalaua night, another fish and seafood night and always, lots of fresh fruits and salads, what is more than fine for my family. A few spots served salad, fruit and delicious drinks and snacks nearby the swimming pool. On the picture, I asked her permission to take her picture- maybe you are lucky enough to have her prepparing a caipiacerola for you!

    Date of stay: January 2017
    Trip type: Travelled with family
    Thank medderma
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VilaGaleHotels, General Manager at Vila Gale Eco Resort do Cabo, responded to this reviewResponded 15 January 2017

    Dear Medderma,

    Thank you for your visit and stay with us at the Vila Galé Eco Resort, Cabo St. Agostinho. Your kind words and compliments regarding the service, facilities and options available are much appreciated, and the staff were delighted to know that you enjoyed the experience.
    We do hope that you made a safe journey home, and look forward to your next visit in the near future.

    Kind regards,
    Antonio Casanova
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 May 2016

    The hotel is good, a great variety of food in every meal, comfortable rooms. The main problem was the beach (close to the port). The sand was not smelling well and was too dark.

    The staff were nice and helpful.

    Room tip: all the same
    Date of stay: December 2015
    • Trip type: Travelled with family
      • Rooms
      • Cleanliness
      • Service
    Thank fkanadani
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VilaGaleHotels, Manager at Vila Gale Eco Resort do Cabo, responded to this reviewResponded 5 June 2017

    Dear Medderma,

    Thank you for your visit and stay with us at the Vila Galé Eco Resort, Cabo St. Agostinho. Your kind words and compliments regarding the service, facilities and options available are much appreciated, and the staff were delighted to know that you enjoyed the experience.
    We do hope that you made a safe journey home, and look forward to your next visit in the near future.

    Best Regards
    Carlos Fernandes

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 April 2016 via mobile

    Well, where should I start? The goodies first: rooms are fine, cleaning also good, pool great for kids and the kids entertainment service. Now the badies: dont get fooled by their website pics. One of the views is for the Suape harbour with big cranes and big boats all day. Not very ecological I must say. Also the road that leads to the hotel goes through a very poor area which freaks you out a little bit. Now the very worst: the staff. They will do the minimum just enough so you dont report on them. You walk by they wont say hi or good morning. Some of them are actually rude and uneducated. What a nightmare. Oh have I told you about the food? Brazil, a country with great fruit and this hotel can only give you somthing like you find on a regular supermarket. Also took me 35mins to book a table on the a la carte restaurant. Oh and even with the reservation took me 1h20mins to start eating. I could go on but I think you got the picture. Vila Gale is a great hotel brand but something's wrong with this one in particular. Get that terrible staff fixed, urgently!

    Date of stay: April 2016
    Trip type: Travelled with friends
    2  Thank Miguel S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VilaGaleHotels, Manager at Vila Gale Eco Resort do Cabo, responded to this reviewResponded 1 July 2017
    Google Translation

    Prezado Hospede,
    Agradecemos a sua avaliação assim como os seus comentários mesmo sendo eles negativos. Lamentamos muito não ter correspondido às vossas expectativas apesar de todo o nosso esforço. Esperamos ter outra oportunidade de reverter essa imagem ruim que ficou de nosso resort
    Atenciosamente
    A Gerencia

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 January 2016

    We - boy with 10y, girl with 13y, my wife and myself - stayed 8 days in this pleasant place. It has a huge area with nice place to rest and to have fun with kids. However the hotel seems to be a kind of old ( form the early 2000's ) and with some refurbishment need in the area of the swimming pool / beach.
    I can certainly not complain about the food. All restaurants ( 1 self service and 2 a la carte ) were really nice and very clean. It has a nice breakfast also

    Room tip: The room in the ground floor are bigger than other
    Date of stay: January 2016
    • Trip type: Travelled with family
      • Value
      • Cleanliness
      • Service
    1  Thank emersong461
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VilaGaleHotels, Manager at Vila Gale Eco Resort do Cabo, responded to this reviewResponded 1 July 2017

    Dear Customer,
    We thank you very much for having taken the time to write such a sincere and detailed commentary about your stay at the Vila Gale do CABO.
    It is indeed rewarding to receive compliments like yours as not many customers care to express their satisfaction about the services they received.
    We would be happy if you give us another opportunity to be at your disposal in the near future.
    Again our appreciation for your genuine comments and please do not hesitate to contact my Office if you decide to come back to our resort.
    Yours sincerely
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 January 2016

    Nice people, and fantastic service. The rooms are needing a little refurbishment, although it is quite expectable to have rooms like this on a brasilian 5 star hotel.
    Plenty of good food and drinks, and the enjoyable brasilian style of life.
    Entertainers working hard, nice beach and good swimming pools.
    The reveillon party was fantastic, good diner, nice music and entertainment.
    The wifi coverage and speed is quite disappointing... good to relax and switch off!
    At the end a nice late check out that mad us the day!

    Room tip: Superior room with sea view.
    Date of stay: December 2015
    • Trip type: Travelled with friends
      • Value
      • Sleep Quality
      • Service
    1  Thank 206manuelq
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VilaGaleHotels, Manager at Vila Gale Eco Resort do Cabo, responded to this reviewResponded 1 July 2017

    Dear Customer,
    We thank you very much for having taken the time to write such a sincere and detailed commentary about your stay at the Vila Gale do CABO.
    It is indeed rewarding to receive compliments like yours as not many customers care to express their satisfaction about the services they received.
    We would be happy if you give us another opportunity to be at your disposal in the near future.
    Again our appreciation for your genuine comments and please do not hesitate to contact my Office if you decide to come back to our resort.
    Yours sincerely
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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